nRF Connect Programmer can’t detect J-Link emulator (“No emulator with connection info” error)

Question

Hi I’m having trouble connecting to my nRF5340 dk using nRF Connect for Desktop (Programmer app). When I select the device, I get repeated errors like: 
 21:25:06.629	Initialising the bundled nrfutil device
21:25:08.724	Using the bundled core version for nrfutil device: 8.1.1
21:25:09.263	Using nrfutil-device version: 2.6.4
21:25:09.263	Using nrf-device-lib version: 0.17.35
21:25:09.263	Using nrfjprog DLL version: 10.24.2
21:25:09.263	Using JLink version: JLink_V7.94i
21:25:09.541	Getting serial port options from the persistent store for 001050032869.pc-nrfconnect-programmer
21:30:23.944	Selecting device with the serial number 001050032869
21:30:25.409	Error: Failed with exit code 1. Failed to device info one or more devices: * 1050032869: [Probe] Emulator error: No emulator with connection info 'Usb(JLinkSerialNumber(1050032869))' was found, code: Generic. Message: Operation device-info failed, [Probe] Emulator error: No emulator with connection info 'Usb(JLinkSerialNumber(1050032869))' was found.
21:30:25.410	Selected device with the serial number 001050032869
21:30:25.412	Using nrfutil device to communicate with target via JLink
21:30:26.672	Reading readback protection status for Application core
21:30:26.672	Failed "reading readback protection status for application core". Error: code: 1, description: Generic, message: Batch task protection-get failed, [Probe] Emulator error: No emulator with connection info 'Usb(JLinkSerialNumber(1050032869))' was found
21:30:26.868	Error: Failed with exit code 1. One or more batch tasks failed: - [Probe] Emulator error: No emulator with connection info 'Usb(JLinkSerialNumber(1050032869))' was found, code: Generic. Message: Batch task protection-get failed, [Probe] Emulator error: No emulator with connection info 'Usb(JLinkSerialNumber(1050032869))' was found.
21:30:26.869	Error: Failed with exit code 1. One or more batch tasks failed: - [Probe] Emulator error: No emulator with connection info 'Usb(JLinkSerialNumber(1050032869))' was found, code: Generic. Message: Batch task protection-get failed, [Probe] Emulator error: No emulator with connection info 'Usb(JLinkSerialNumber(1050032869))' was found. 
 Details:

nrfutil-device version: 2.6.4

nrf-device-lib version: 0.17.35

nrfjprog DLL version: 10.24.2

J-Link version: V7.94i

Device serial number: 001050032869

The issue occurs when trying to read device info or program firmware.

The J-Link does not appear when I run nrfjprog --ids either.

I’ve tried multiple USB cables and ports, reinstalled J-Link drivers, and restarted nRF Connect with no luck.

It seems like the on-board debugger (J-Link) may have stopped enumerating over USB. Thanks, Chris