Thingy:91X doesn't connect with nRF Cloud

I am currently trying to get hello nRF Cloud example running.
However, my Thingy:91X doesn't connect with the nRF Cloud.
According to the logs of the cellular monitor application, the device is not connecting to the mobile network.
I tried the two included SIM cards (conexa and onomondo) as well as third SIM card from soracom (plan01s).
The device won't get provisioned.
 

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  • Hello,

    can you post application log to check if the device is connected to a network?

  • Thank you for your reply.

    I recorded this log via terminal and I attached a picture of the cellular monitor.

    *** Using Zephyr OS v3.6.99-2fb756ef5c41 ***
    Attempting to boot slot 0.
    Attempting to boot from address 0x8200.
    I: Verifying signature against key 0.
    I: Hash: 0x3e...f9
    I: Firmware signature verified.
    Firmware version 2
    Booting (0x8200).
    [00:00:00.258,056] <inf> spi_nor: GD25LE255E@0: 32 MiBy flash
    [00:00:00.409,820] <inf> wifi_nrf_bus: SPIM spi@b000: freq = 8 MHz
    [00:00:00.409,881] <inf> wifi_nrf_bus: SPIM spi@b000: latency = 0
    *** Booting Hello, nRF Cloud v3.0.1-83c8857e5f4b ***
    *** Using nRF Connect SDK v3.1.0-6c6e5b32496e ***
    *** Using Zephyr OS v4.1.99-1612683d4010 ***
    [00:00:00.615,447] <dbg> trigger: init_entry: init_entry
    [00:00:00.615,509] <dbg> led: normal_entry: normal_entry
    [00:00:00.615,783] <dbg> led: led_pattern_update_work_fn: Setting LED effect: LED_OFF
    [00:00:00.615,814] <dbg> app_led_pwm: led_pwm_set_effect: Power state: 0
    [00:00:00.618,194] <dbg> fota: fota_task: FOTA module task started
    [00:00:00.619,781] <dbg> app: app_task: Application module task started
    [00:00:00.623,046] <dbg> battery: battery_task: Battery module task started
    [00:00:00.632,354] <dbg> environmental_module: environmental_task: Environmental module task started
    [00:00:00.641,601] <dbg> location_module: location_task: Location module task started
    [00:00:00.667,327] <inf> network: Bringing network interface up and connecting to the network
    [00:00:00.667,816] <dbg> shell: shell_task: Shell module task started
    [00:00:00.667,999] <dbg> transport: transport_task: Transport module task started
    [00:00:00.668,060] <dbg> transport: state_running_entry: state_running_entry
    [00:00:00.668,395] <dbg> transport: state_disconnected_entry: state_disconnected_entry
    [00:00:00.668,731] <dbg> trigger: trigger_callback: Received message on channel CLOUD_CHAN
    [00:00:00.668,731] <dbg> trigger: trigger_callback: Running SMF
    [00:00:00.668,762] <dbg> trigger: init_run: init_run
    [00:00:00.669,860] <dbg> app: app_task: Cloud connection status received
    [00:00:00.683,959] <dbg> location_module: location_task: location library initialized
    [00:00:00.933,654] <inf> nrf_modem_lib_trace: Trace thread ready
    [00:00:00.941,375] <inf> nrf_modem_lib_trace: Trace level override: 5
    [00:00:01.024,200] <inf> wifi_nrf_bus: SPIM spi@b000: freq = 8 MHz
    [00:00:01.024,230] <inf> wifi_nrf_bus: SPIM spi@b000: latency = 0
    [00:00:01.272,949] <dbg> led: normal_running: normal_running
    [00:00:01.272,979] <dbg> led: led_not_set_running: led_not_set_running
    [00:00:01.272,979] <dbg> led: running_run: running_run
    [00:00:01.273,101] <dbg> led: led_pattern_update_work_fn: Setting LED effect: LED_LTE_CONNECTING
    [00:00:01.273,132] <dbg> app_led_pwm: led_pwm_set_effect: Power state: 1
    [00:00:01.273,681] <dbg> location_module: location_task: Network status received
    [00:00:01.273,803] <dbg> transport: state_disconnected_run: state_disconnected_run
    [00:00:01.273,834] <dbg> transport: state_running_run: state_running_run
    [00:00:01.273,864] <dbg> transport: state_disconnected_entry: state_disconnected_entry
    [00:00:01.274,200] <dbg> trigger: trigger_callback: Received message on channel CLOUD_CHAN
    [00:00:01.274,200] <dbg> trigger: trigger_callback: Running SMF
    [00:00:01.274,230] <dbg> trigger: init_run: init_run
    [00:00:01.275,238] <dbg> app: app_task: Cloud connection status received

  • Looks like you are not getting network connection. Can you please also provide a modem trace?

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