nRF Cloud provisioning stuck - Server Certificate failed, Client Certificate pending

[pearcestephen]

Device UUID: 50343959-3733-433f-80d9-161fa7776bfc

IMEI: 359404230238199

Hardware: Thingy:91X with nRF9151, modem firmware mfw_nrf91x1_2.0.4

Issue: Device provisioning is stuck in an invalid state. The provisioning sequence shows:

• Cloud Access Key Generation: Succeeded
• Server Certificate: Failed
• Client Certificate: Pending (never completes)

When running the nrf_provisioning sample, we get:

<err> nrf_provisioning_http: Bad request
<err> nrf_provisioning: Invalid exchange

We manually wrote the Amazon Root CA 1 to sec_tag 16842753 via AT command, but the provisioning service still returns "Bad request" and won't proceed.

Request: Please reset the provisioning state for this device on the nRF Cloud backend so we can start fresh.

[Juha Y]

Hi, you should be able to reset the provisioning state from nrfcloud.com portal. Click Security Services and then Claimed Devices or try this link https://app.nrfcloud.com/#/claimed-devices

Best Regards,
Juha

[dejans]

Hi,

For reference, here are relevant documentation links
managing provisioning commands 
finding and resolving failed commands using nrfcloud portal

Best regards,
Dejan