Verify step at getting started fails - nRF9160

[Giova0]

Hello, I am an absolute beginner with nRF9160.  I have just received one development kit.

I am trying the Quick Start application for cellular modem with AT commands.

Unfortunately the "Verify" step is failing. 

2026-02-01T15:39:20.374Z INFO Opened port with options: {"path":"COM6","baudRate":115200}
2026-02-01T15:39:22.387Z ERROR Received ERROR as return value from AT command
2026-02-01T15:39:22.391Z INFO Closed port: COM6

In Device Manager I see three JLINK ports COM5, COM6 and COM7.

Should I change a jumper or switch cconfiguration in the board? 

Please help and advise.  Thank you

Giovanni

Fullscreen 2026-02-01T15_38_25.863Z-log.txt Download

2026-02-01T15:38:25.954Z INFO Initialising the bundled nrfutil device
2026-02-01T15:38:25.961Z DEBUG Started watching devices
2026-02-01T15:38:26.094Z INFO Using the bundled core version for nrfutil device: 8.1.1
2026-02-01T15:38:26.124Z INFO Using nrfutil device version: 2.15.2
2026-02-01T15:38:26.124Z INFO Using nrf-device-lib version: 0.22.0
2026-02-01T15:38:26.124Z INFO Using nrf-probe version: 0.49.0
2026-02-01T15:38:26.124Z INFO Using SEGGER J-Link version: JLink_V8.76
2026-02-01T15:38:28.994Z DEBUG Selected device: nRF9160 DK
2026-02-01T15:38:29.061Z DEBUG Changed step: Info
2026-02-01T15:38:33.567Z DEBUG Changed step: Rename
2026-02-01T15:38:35.082Z DEBUG Changed step: Program
2026-02-01T15:39:17.361Z DEBUG Changed step: Verify
2026-02-01T15:39:20.374Z INFO Opened port with options: {"path":"COM6","baudRate":115200}
2026-02-01T15:39:22.387Z ERROR Received ERROR as return value from AT command
2026-02-01T15:39:22.391Z INFO Closed port: COM6

[Øyvind]

Hello, as you are using SEGGER J-Link version: JLink_V8.76, please update to v8.90 and retry. This was a known bug which should be fixed in latter version. 

Kind regards,
Øyvind

[Giova0]

Hello, thank you for your feedback.

I have tried the Quick Start application with J-Link 8.90 as suggested.

Unfortunately I am still in trouble at the same step.  I am seeing an error "no usb identifier for DeviceInfo".

2026-02-06T07:34:19.608Z ERROR Unable to convert nusb device to Usb on enumerate Error { code: Generic, message: "no usb identifier for DeviceInfo { bus_id: \"PCIROOT(0)#PCI(0D00)#USBROOT(0)\", device_address: 1, port_chain: [4], vendor_id: 0x8087, product_id: 0x0B40, device_version: 0x1234, usb_version: 0x0320, class: 0x09, subclass: 0x00, protocol: 0x03, speed: Some(SuperPlus), manufacturer_string: None, product_string: Some(\"USB3.0 Hub\"), serial_number: None, instance_id: \"USB\\\\VID_8087&PID_0B40\\\\5&26EE7A3A&0&4\", parent_instance_id: \"USB\\\\ROOT_HUB30\\\\4&2031c528&0&0\", location_paths: [\"PCIROOT(0)#PCI(0D00)#USBROOT(0)#USB(4)\", \"ACPI(_SB_)#ACPI(PC00)#ACPI(TXHC)#ACPI(RHUB)#ACPI(SS03)\"], port_number: 4, driver: Some(\"USBHUB3\"), interfaces: [InterfaceInfo { interface_number: 0, class: 0x09, subclass: 0x00, protocol: 0x00, interface_string: None }] }" }
2026-02-06T07:34:56.675Z DEBUG Changed step: Verify
2026-02-06T07:34:59.688Z INFO Opened port with options: {"path":"COM19","baudRate":115200}
2026-02-06T07:35:01.693Z ERROR Received ERROR as return value from AT command
2026-02-06T07:35:01.817Z INFO Closed port: COM19

What is wrong this time with my setup?

Please advise 

Thank you

[Øyvind]

Could you please provide the output of nrfutil device list?