Application for SUPL-C license denied.

[cyberjoa]

Hi, I've tried signing up for a SUPL licence a couple of times but it keeps getting denied. Not sure why. I have logged into devzone.nordicsemi.com and am using the same email address in the application.

Let me know if I'm missing something obvious.

Thanks.

[SwRa]

Hi Joachim,

These are the general conditions that needs to be satisfied when applying for SUPL-C License:

• You must meet the general eligibility criteria of the library license agreement
• You must be a member of the DevZone, registered to the same email as used when applying for this license
• You must have logged in to the DevZone less than 4 weeks ago.

In addition to this, please make sure that you are using the same computer, browser and email address for signup and download. Could you check if you have met all the above.

Regards,

Swathy

[cyberjoa]

Hi Swathy, thak you for your quick response. I checked that I fulfill all conditions. I logged into DevZone several times during the last four weeks, I'm using the same computer, browser and email when applying and downloading. From my point of view the conditions are satisfied. I tried 3 times to apply. Any ideas why I still receive "denied"? 

[SwRa]

Hi Joachim,

Could you try logging out of Devzone and then log-in again before reapplying ? That has worked for similar cases before.

Regards,

Swathy

[SwRa]

Hi Joachim,

If you have met all the criteria's below, I don't see any reason why you are still being denied. There was a bug in the system before which rejected some customers previously, but I believe this has been resolved now.. I will check internally with the team to see if that is the case.. Either way, I can also see if it would be possible to manually enroll you. 

SwRa said:

Could you try logging out of Devzone and then log-in again before reapplying ?

But do let me know if this works.. 

Regards,

Swathy

[cyberjoa]

Hi Swathy,

I met all criteria and followed your recommendation to logout and login again into Devzone. Then I applied again for the SUPL licence and haven't got a response yet (after 5 hours)... could you manually enroll me please.

Thank you for your support.

JOachim