Not able to sync device data with the cloud.

[VinayKotadamakki]

Hello Team,

Recently we had purchased Nordic Thingy:91x from you. But when we tried Out-Of-The-Box we were not able to sync device data to the cloud. 
We had connected Onomondo SIM to Thingy:91x and restarted it. We scanned the QR and able to connect the device to cloud. But the data from cloud its not even updating.

And even LED is blinking yellow. Its not changing to Blue. As in one video tutorial it was blinking Blue when it gets connected to cloud.

Please let me know the reason why I am facing this issue with the Thingy:91x.

Thanks and regards,

Vinay

[EverlastingVeal]

Hey Vinay, Can you share some logs on your terminal, cloud or preferably both?

[VinayKotadamakki]

Hello EverlastingVeal,

I am tracing the status using cellular Monitor tool provided in nRF Connect desktop application. Will you please let me know how I can capture the terminal logs in the following scenarios.

Thanks and regards,

Vinay

[Øyvind]

Hello Vinay, 

How long did you leave the device running? We know that it in some cases it can take up to 30 minutes before correctly connected to the network. That said, where are you testing? Does the provided SIM have coverage in the area you are testing? 

VinayKotadamakki said:

I am tracing the status using cellular Monitor tool provided in nRF Connect desktop application

Have you captured modem traces? Can you please share with us from the Cellular Monitor?

You can find the file under RAW trace name on the left hand side.

VinayKotadamakki said:

Will you please let me know how I can capture the terminal logs in the following scenarios.

Application logs should be visible in the serial terminal, which you can open from the Cellular Monitor. 

Kind regards,
Øyvind

[VinayKotadamakki]

Hi Oyvind, 

Sharing the log file with this reply.
trace-2026-04-07T06-57-30.499Z.mtrace

[Øyvind]

Hello,  and thanks for sharing. 

There does not seem to be any network available. Please confirm coverage with Onomondo SIM at you location. 

Kind regards,
Øyvind

[VinayKotadamakki]

Hi Oyvind,

If Onomondo network is not available, is it okay to use Indian Sim's Like Airtel, will it be supported for the coverage. Because it has good LTE coverage if you connect it to any mobile devices.

Thanks and regards,

Vinay

[Øyvind]

Hi Vinay, 

VinayKotadamakki said:

If Onomondo network is not available, is it okay to use Indian Sim's Like Airtel

As long as the SIMs support LTE-M and/or NB-IoT, this is very important. Standard LTE is not supported.

• 3GPP LTE release 14 Cat-M1 compliant
• 3GPP LTE release 14 Cat-NB1 and Cat-NB2 compliant
• 3GPP LTE release 17 IoT NTN compliant

From what I've been informed only Jio is available in India. Please confirm with your local network providers.

Kind regards,
Øyvind

[VinayKotadamakki]

Hi Oyvind,
Sharing log files with this response, where we have connected Airtel Sim to Thingy 91x and captured logs.

As per the logs I observed LTE connection was established but Cloud Sync was not completed. I have waited more than 30 minutes. But not able to get any update. Kindly let me know where the problem is.

Thanks and regards,

Vinaytrace-2026-04-08T12-25-15.118Z.mtrace