nRF PPK2 not working on latest 64-bit operating system, ARM-based processor

nRF PPK2 HW is not working with latest 64 bit OS, ARM based processor, the same HW is working on linux/windows(intel based) 

below is the log from an ARM based processor:

Initialising the bundled nrfutil device
Using the bundled core version for nrfutil device: 8.0.0
Using nrfutil-device version: 2.10.2
Using nrf-device-lib version: 0.17.71
Using nrf-probe version: 0.38.0
Using JLink version: JLink_V9.24a
Your version of SEGGER J-Link (9.24a) is newer than the one this app was tested with (8.18). The tested version is not required, and your J-Link version will most likely work fine. If you get issues related to J-Link with your devices, use the tested version.
Getting serial port options from the persistent store for 002600493433511537363934.pc-nrfconnect-ppk
Getting serial port options from the persistent store for D6D14CDBC89C.pc-nrfconnect-ppk
Device connected with the serial number 002600493433511537363934
Device connected with the serial number D6D14CDBC89C
Selecting device with the serial number D6D14CDBC89C
Selected device with the serial number D6D14CDBC89C
Note: no pre-compiled firmware is available for the selected device.
Error while setting up device with the serial number D6D14CDBC89C
"No device setup found"
Deselected device
Selecting device with the serial number D6D14CDBC89C
Selected device with the serial number D6D14CDBC89C
Note: no pre-compiled firmware is available for the selected device.
Error while setting up device with the serial number D6D14CDBC89C
"No device setup found"
Deselected device
Parents
  • I assume the nRF Connect SW is not supported on latest 64-bit operating system, ARM-based processor

    Can Nordic team provide any estimated timeline on when support will be available for public

  • Hi,

    Raja Pedada said:
    I assume the nRF Connect SW is not supported on latest 64-bit operating system, ARM-based processor

    Correct, nRF Connect for Desktop is currently not supported for ARM-based processor on Windows and Linux machine. Here is the documentation about the supported OS by nRF Connect for Desktop (link).

    Raja Pedada said:
    Can Nordic team provide any estimated timeline on when support will be available for public

    If you need to know more about our plans and timelines, please contact the sales department (link).

    Best regards,

    Simon D-M

Reply
  • Hi,

    Raja Pedada said:
    I assume the nRF Connect SW is not supported on latest 64-bit operating system, ARM-based processor

    Correct, nRF Connect for Desktop is currently not supported for ARM-based processor on Windows and Linux machine. Here is the documentation about the supported OS by nRF Connect for Desktop (link).

    Raja Pedada said:
    Can Nordic team provide any estimated timeline on when support will be available for public

    If you need to know more about our plans and timelines, please contact the sales department (link).

    Best regards,

    Simon D-M

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