MAC Address Read Failure (SO 537277)

Dear Support Team,

P/N nRF52832-QFAB-G-R7

The customer assembled 513pcs on their products, but received parts seem defective. There was an error message about MAC Address Read Failure.

When the normal and defective parts were swapped only, they could confirm that the defect follows the corresponding IC.

Please review if they received defective parts and advise if there are any troubleshooting. Please let me know if further information is needed. Thank you.

 

Swap test:

Current received from Mouser: Hardware Revision E

Previous part the customer on hands: Hardware Revision G

After replacing the revision G to revision E, error message "MAC Address Read Failure. Please Restart Program." occured. 

BTMN52832 모델 IC 문제 확인 내용 (1).pdf

Best regards, 

Dan Lee

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