Message Routing Service disabled and no messages being received after connectivity restored

[msantos]

Hi,

We had connectivity issues on our end for the Message Routing Service webhook since May 13, 2026. It has been restored and tested with the nRF Cloud verification test, but we still are not receiving data. I noticed at the top of Message Routing Service dashboard it says "disabled". How can this be enabled and is this the reason why we are not receiving data?

[Markku Lehto]

Hi Michael,

Message Routing Service will try to connect to your webhook for a week. After a week, webhook will be automatically disabled.

You can re-enable it by clicking on the Message Routing Service view and click on the disabled webhook.

Then you should have in right upper corner clickable toggle "Destination is enabled" and greyd out toggle. Click on the toggle to re-enable the destination.

Best regards,

Markku Lehto

[Anna Wonka]

Hi Markku,

If the webhook gets disabled after being unreachable for a week, is there any way to receive a notification before it is automatically disabled? It would help us catch connectivity issues earlier. Smash Karts Game

[Markku Lehto]

Hi Anna,

We will send multiple emails during the week explaining webhook being unreachable. I think they are sent once per day. There is a final email sent after 7 days of inactivity when we actually disable the webhook.

When any of these emails are sent, it should trigger investigation why the webhook is not working since before that we have already tried multiple times to reach the webhook.  I'm curious to know if any emails were received by your administrator?

Let me know if I can further assist you to troubleshoot this issue. 

Best regards,

Markku Lehto