nRF5340-DK no longer detected by USB after months of normal operation

Hi,

My nRF5340-DK (serial number 001050065828) suddenly stopped being detected by USB on Windows 11 after months of normal operation. I did not change anything in the hardware setup between the last successful flash and the failure.

Symptoms:

  • LED 3 blinks on the DK → the nRF5340 application core appears to still be running
  • LED 1 and LED 5 are off → no USB/JLink connection established
  • nrfutil device list returns no nRF5340-DK, only an unrelated FT232R device
  • west flash --snr 001050065828 returns: "No devices with requested serial number(s) or trait(s) found"
  • Device Manager shows no J-Link or SEGGER device when the DK is connected
  • A second nRF5340-DK works perfectly on the same computer and USB cable

What I tried:

  • Different USB cables
  • Different USB ports
  • Unplugging all external connections (breadboard, GPIOs) before connecting
  • west flash --recover
  • nrfutil device list on multiple attempts
  • Pressing RESET while reconnecting USB

Environment:

  • OS: Windows 11
  • nRF Connect SDK: v3.2.1
  • west: 1.4.0
  • nrfutil: latest
  • Board: nRF5340-DK (PCA10095)

Question:
Is the JLink interface chip on the DK dead? Is there any way to recover it without external programmer hardware? Could a firmware corruption on the interface chip cause this, and if so, how can it be reflashed?

Thank you

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