nRFgo Studio install problems

[wpb3dm]

nRFgo Studio will not install. It is rolling back when it is in the proocessing of copying. The net framework4.5 has been installed on win10, and the virus softwares have also been closed when it is in installing. Why ?

[monpetit]

I'm using nRFgo Studio-Win64 1.21.1 on Windows 10. It works well.

[Johannes Lorenz]

Same situation here: a fresh win 10 installation, but nRF Go Studio can't be installed, no matter which version i try, the wizard terminates with a rollback. Any ideas how to get nRF Studio working?

[tesc]

Hi,

We sometimes see the following behaviour:

The installation of nRFgo studio seems to get along fine, until it suddenly rolls back and gives the message of "nRFgo Studio Setup Wizard ended prematurely".

In such cases, always check that you are using the correct installer first. Use 32 bit for 32 bit windows, and use 64 bit for 64 bit windows. This is an easy-to-fix mistake that happens surprisingly often.

It may be a problem installing a driver. To find out if that is the case, and if so to fix it, follow these steps:

1. Run the installer from a command line with the following flags, to get a log file named "log.txt": msiexec /i <installer name> /l log.txt.

2. Near the bottom of the log there will be a few lines beginning with DIFXAPP:. This is driver installation. Most of them are DIFXAPP: INFO:, but at one point you may find DIFXAPP: ERROR:. In fact, you should see something similar to this pattern:

   DIFXAPP: INFO: Installing INF file 'C:[SOME PATH][DRIVER NAME].inf' (Plug and Play).

   DIFXAPP: INFO: Could not open file C:\Windows\System32\DriverStore\FileRepository[DRIVER NAME].inf_amd64_[SOME RANDOM SEGMENT][DRIVER_NAME].inf. (Error code 0x3: The system cannot find the path specified.)

   DIFXAPP: ERROR: PnP Install failed. (Error code 0x3EE: The volume for a file has been externally altered so that the opened file is no longer valid.)

3. If you see the above or similar lines, then the problem is that installing the driver named [DRIVER NAME] fails. We do not know why this sometimes happens, but there is a workaround:

4. Create the folder C:\Windows\System32\DriverStore\FileRepository\[DRIVER NAME].inf_amd64_[SOME RANDOM SEGMENT] from the middle log line described in step 2. Make sure to use the exact same folder name as in the log file. The random segment will vary from system to system.

5. Manually install the driver by putting the driver files in that folder. This involves getting the correct driver files, which is not always easy. This is not the install file for the driver, this is the files that should be put there by the installer. If you need help getting the driver files you can create a support case on our online technical support center (My page) and attach your logfile there. Refer to this DevZone question so the support engineer knows what the issue is.

6. Retry installing nRFgo Studio. Repeat above steps for other drivers if needed.

If the issue is none of the above, please provide more information and I will try to update the answer to cover solutions to other nRFgo studio install issues.

Regards, Terje