How to disable ANCS?

[Ben Lau]

Hello, our device is able to be used by Iphone and Andriod. For the ANCS, we have tested the Iphone and it is OK. However, Andriod notification does not need the ANCS. As our device software is used for both Iphone and Andriod. When user connect the device to the Iphone or Andriod, we have identified the software. However, it seems that the ANCS has affected the function of the Device. When the Device is connected to the Andriod, the device will lock or reset sometime. Therefore, please advise how to disable the ANCS when the device is connected to an Andriod phone. Thanks.

[run_ar]

I'm afraid it's not possible to remove a service just like that. But which device do you say is locked or reset after some timer, the android phone or the peripheral? Do you have a sniffer log that shows what is happening on air when the device resets/locks?