Not able to connect/pair using ble_hid_mouse on a nRF52 customized board

[alokmishra]

Hi,

I am using a custom board based on nRF52 (nRF52832-QFAB-R) and programing it with softdevice.hex and "ble_hid_mouse" example application in the nRF5 SDK v14.2.0. the device is getting listed in the other side scan list. But, I am not able to connect / pair using any mobile/laptop with an error on different devices as : "couldn't connect" / "couldn't connect because of an incorrect pin or passkey" / "failed to setup the connection" etc.

Just to mention that with the same ble_hid_mouse application and the softdevice.hex programmed on dev kit, I am able to connect / pair.

Can you please provide me any help on this ? Any possible cause? Way to debug? etc.

Thanks,
Alok

[Martin Lesund]

So if I understand you correctly, your custom board does advertise but is non-connectable no matter what? (even when you try different examples?)

Using the "s132_nrf52_5.0.0_softdevice.hex" ?

Tips on how you can debug.

A  sniffer log would still be very helpful if you could set that up.