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Adafruit Sniffer initialization error, Ctrl-R

I have the Adafruit Sniffer which is based on the nRF51822 Bluefruit LE Friend, which contains the Raytac MDBT40 . After searching and finding the CP2104 drivers, I can speak to the device but the BLE Sniffer software says I need to use Ctrl-R to re-program the device.  However, when I type Ctrl-R, I receive an error.  What is the step by step method to initialize this device, either with the BLE Sniffer software or with nRFgo Studio ?

//Windows 10//i5-8250U//

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