nRF Connect application crashe

[Matros]

Dear Nordic support,

In our company we are using application "nRF Connect", in android platform. It works well, however when we try to use it on iOs platform the application crashes. We tried to use the "nRF Connect" application on different type of apple devises but it still crashes.

In our company, we are using numerous devices of BLE type (until 50 devices simultaneously may do advertising). When we try to use "nRF Connect" outside of our office,  it works perfect. When we use it inside the office the application crashes.

What can we do?

 We use version :nRF Connect 1.8.3

Thanks

[Håvard]

Hi,

First: Have you tried with a newer version? (1.8.5 is newest at the time of writing).

We run many different tests for nRF Connect internaly. We test with a lot more than 50 advertisers simultaniously.

I don't think the large number itself is the cause of your problem.

Maybe there is a more hidden bug, for example some "rare" advertising data that we do not parse correctly, that could cause us to crash. But it's hard to speculate without more info.

Could you isolate and advertise/test only some of the devices? That could help us find where the problem is.