BLE not working in custom board

[Hemabas]

Hi, We made a custom board using the NRF52832. Everything is working in our system except BLE part. We are using SDK 13 with Softdevice of S132 v4.0.2. We tried to flash examples provided by Nordic but board is not visible to other BLE devices.

I tried the steps mentioned in the url,

https//devzone.nordicsemi.com/f/nordic-q-a/29839/ble-not-starting-in-custom-board-of-nrf52832

Even though ble is not working.

We ensured the crystal is mounted correctly.

What can be the possible reasons for BLE not working?

[AndreasF]

Hi.

Have you flashed the SoftDevice to your device?

Best regards,

Andreas

[Hemabas]

Hi andreaf, I flashed softdevice s132_v4.0.2.hex in my device

[AndreasF]

Hi.

Which example did you look at? Have you tried debugging?

Best regards,

Andreas

[Hemabas]

Hi, I tried experimental_ble_app_blinky example.

I dont use any IDE, so I am unable to debug it. I compiled the code with the help of gcc and the code is working fine in thingy, but it is not working in my board.

We checked the frequency in spectrum, frequency is detected. But board is not advertising. If I am missing anything?

[AndreasF]

Hi.

Can you try to debug by using Ozone?

Ozone is free to use.

Best regards,

Andreas

[Hemabas]

Hi, thanks for your quick response.

I will try to debug it.

But I have a doubt, how the code is working fine in thingy?

If there is a problem in code means, then it won't work in thingy also. Am I right?

One difference between my board and thingy is, I am using internal RC oscillator instead of external 32 Khz Crystal.

Thanks & regards,

Hemabas