Error when getting current SIM card data usage

[GiulianoFranchetto]

Hi,

For a few days, the nrfcloud device screen is not showing the sim card total data usage.

The console shows this error: 

Failed to load resource: the server responded with a status of 500 (Internal Server Error)

/app.min.07415c7f.js:1 Cannot get usage/topUpUrl info for SIM "XXXXXXXXXXXX" Error: getaddrinfo ENOTFOUND prod.api.esim.ibasis.net prod.api.esim.ibasis.net
at t.<anonymous> (/app.min.07415c7f.js:1)
at b (/app.min.07415c7f.js:1)
at Generator.c._invoke (/app.min.07415c7f.js:1)
at Generator.e.(/anonymous function) [as next] (nrfcloud.com/app.min.07415c7f.js:1:77588)
at t (/app.min.07415c7f.js:1)
at /app.min.07415c7f.js:1
(anonymous) @ /app.min.07415c7f.js:1

/app.min.07415c7f.js:1 Error retrieiving simEntry data. Error: getaddrinfo ENOTFOUND prod.api.esim.ibasis.net prod.api.esim.ibasis.net
at t.<anonymous> (/app.min.07415c7f.js:1)
at b (/app.min.07415c7f.js:1)
at Generator.c._invoke (/app.min.07415c7f.js:1)
at Generator.e.(/anonymous function) [as next] (nrfcloud.com/app.min.07415c7f.js:1:77588)
at t (/app.min.07415c7f.js:1)
at /app.min.07415c7f.js:1

Regards

[Martin Lesund]

Hi Giuliano,

Thank you for bringing this to our attention, this has been reported internally and will be handled.

Regards,

Martin L.