I can't connect my device and download program

[acmarkham]

I download the softdevice for PCA10001. And I want download another program, but it didn,t work. The problem I have attached here. As you known, I have push the button 'recover'. But it didn,t work.

Please respond soon. We are doing a very important project.

Many thanks.

捕获.JPG

[acmarkham]

The problem is like this:

捕获.JPG

捕获1.JPG