BLE connection issue

[SciTER Development Team]

BLE device(having nRF52832 chip) can not connect with mobile phone. for more information i have attach nRF Sniffer Log.

SDK: 14.2

Stack: S332_05_00_00  Multi protocol (BLE + ANT)

Mobile phone device: iPhone x(ios version 12.2), iPhone 6(ios version 12.2), iPhone 5 (ios version 10.3.3)

According to log, we can say that slave not respond to master for LL_VERSION_IND. Is there anything wrong with Master or Slave.

please give appropriate solution.

[SciTER Development Team]

Hi, Kenneth

we have two set of hardware of our product, and issue is in BLE connection.

Our code with sdk 12 work with both hardware OK.(for any mobile phone device)

But now we move our code from sdk 12 to sdk15.3 then

With Hardware 1 (BLE connection work with 99% accuracy) and With Hardware 2 (BLE connection issue- No connection can be established with device to phone, tried with many mobile phones).

Our both hardware having FCC module.

 If you want, then we can make hardware availability for you to checking this issue.

NOTE: how to make this case as private. please give access for making this case private. if you want any more information then please tell us

Thanks,

Sandip

[Kenneth]

Hi,

What kind of debugging have you done? E.g. have you tried for instance to run simple application on hardware2 as a  ble_app_beacon to verify the hardware2 is working? Have you tried to debug your project to check for any asserts or errors? Have you tried to run DTM tests or similar?

Best regards,
Kenneth