Unable to install nRFgo Studio - Error: installation ended prematurely

[goutham_iot]

Hi,

I am trying to install nRFgo Studio version 1.21.2 in my Windows 7 (64 bit OS), but half way through, installation is rolling back the installation changes and the installation fails saying  nRFgo Studio setup Wizard ended prematurely.

I also tried doing a command line installation as an administrator with logging, found out the below errors in log,

DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files (x86)\Nordic Semiconductor\nRFgo Studio\usb_drivers\nrf6310\nrfgomotherboard.inf'

DIFXAPP: ERROR: InstallDriverPackages failed with error 0xE0000243
DIFXAPP: RETURN: InstallDriverPackages() 3758096963 (0xE0000243)
CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 17:32:36: InstallFinalize. Return value 3.

Please find the attachment for detailed log report.

Below are the setup details,

nRFgo Studio version 1.21.2

OS: Windows 7 Professional

Processor: Intel Core i5-2520M CPU @2.50GHz  2.50GHz

System Type: 64 bit OS

RAM: 8 GB

log.txt

[Sigurd]

Hi,

nRFgo studio is deprecated. Please use nRFConnect for desktop instead.

[Neel]

Dear Sigurd,

Thank you for your response.

We have been able to successfully get the sample files from the SDK installed on the nRF52DK. However, once we update the code using Keil and compile it a build folder gets created here:

nRF5_SDK_15.3.0_59ac345⁩ ▸ ⁨examples⁩ ▸ ⁨ble_peripheral⁩ ▸ ⁨ble_app_uart⁩ ▸ ⁨pca10040⁩ ▸ ⁨s132⁩ ▸ ⁨arm5_no_packs⁩

We then use the build folder to pick up the hex file and dump it on the nRF52DK via the nRFconnect. While we try to accomplish that we are not seeing any changes on the board.

Are we missing something?

Loading of the code directly from Keil is possible but we want to try to do it via the nRFconnect.

Neel.

[Sigurd]

Did you remember to program the SoftDevice S132? You can find it in the folder: SDK15_3_folder\components\softdevice\s132\hex\

You can find the documentation for the programmer app here.