nRF Connect Does Not Offer to Update Connectivity Firmware

[Marciano-PL]

Software version: nRF Connect v2.6.2
Hardware version: nRF6825 Rev. 1.1.0 (PCA10031)
Hardware version: nRF52840-Preview-DK  Rev 0.9.3 (PCA10056)
SDK version: nRF5 SDK v12.0.0
SDK version: nRF52 SDK

I have tried with both an nRF51 Dongle, and nRF52840-Preview-DK. When using the Bluetooth Low Energy app in nRF Connect and select my device the response I get in the log is:

16:35:48.336     Application data folder: C:\Users\TAH\AppData\Roaming\nrfconnect\pc-nrfconnect-ble

16:35:53.942.    Validating connectivity firmware for device with serial number 000680689476...

16:35:55.703.    Error while setting up device 000680689476: Opening COM4: File not found

16:35:55.706.    Device closed.

It does not offer me the option to upload the connectivity firmware to the device. I have tried numerous times, and cannot find the firmware myself for my device. I have found the ble_connectivity example for the pca10040 device, but I am hesitant to use it on mine as it is a different device altogether. How can I get my Dongle or DK up and running and performing DFU's to my Thingy52?

[Amanda Hsieh]

Hi, 

Can you do a nrfjprog -e in CMD and open the Bluetooth Low Energy Application and click yes on the pop up which asks if you want to program the device?

Click yes on this window.

-Amanda

[Marciano-PL]

Hello Amanda,

I followed your instructions and received no pop-up. I even selected my device (dongle) and got the same behavior as before. Am going to update the nRF Connect app to v2.7.0. Will report back.

Edit:
I updated to v2.7.0. I closed the app, ran "$ nrfjprog -e" and reopened Connect. I received a the same error again:

[Amanda Hsieh]

Hi, 

You can find them under <nRF5_SDK_15.3.0>\examples\connectivity\ble_connectivity\hex

-Amanda H.

[Marciano-PL]

I have now tried uploading each of the pca100056 hex files onto my nRF52840 DK and tried them with the nRF Connect BLE App, yet I still get the exact same error message.

[Amanda Hsieh]

Hi, 

The only thing I can think of is that the firmware on the debugger-bridge is incompatible with windows for some reason. Could you try the following steps, and see if the CDC driver is successfully loaded?

1. Uninstall all Segger JLink installations

2. Remove the "JLink CDC UART Port" device, and check to delete the driver when this window pops up.

3. Power off your nRF-DK, hold in the "IF BOOT/RESET", then power it back up. Now it should show up as "BOOTLOADER".

4. Download one of the older JLink firmware https://www.nordicsemi.com/Software-and-Tools/Development-Kits/nRF52840-DK/Download#infotabs (The "Interface MCU Firmware" image is the first file.), and copy the .bin file over to the MassStorageDevice named "BOOTLOADER"

5. Install a version of the JLink from this site (the 6.44e for 2.7.0/ 6.22 for 2.6.0), click "older versions" to see the list.

-Amanda H.

[Yaron Berlinsky]

Any update on this issue? I'm having the same problem...

[Amanda Hsieh]

Hi Yaron Berlinsky, 

Please create a new support case. It will be easy for us to follow your problem. Thanks.

-Amanda H.