Smart Remote 3, keyboard keys are not received on Android TV when disabling power management

[sguitton01]

Hi all, 

I get a really weird issue developing on the smart remote 3 project.

I work with my own hardware design, and as I want a specific behaviour I disabled power_management go to sys off when remote is disconnecting or when the advertising stops.

Once I have done this, when testing on Android TV (Nvidia Shied alike), I can connect correctly to it, I get voice and consumer keys but Keyboard keys are not always received (sometimes I get all of them (20% of times), or none (80%)). It seems that sometimes I connect alright and sometimes I don't. It works perfectly on Windows and on smartphones.

Can you reproduce this issue? Do you have any idea how to solve this issue?

Thanks in advance

[Edvin]

Hello,

(sometimes I get all of them (20% of times), or none (80%)

 

 Ok, so that would suggest that there is not something wrong in the way that you set up the characteristic for the HID keyboard. 

I didn't quite understand the shutdown things you explained. You disable all shutdown, so that nrf_pwr_mgmt_shutdown() is never called? Is that correct?

Can you check one thing? When you press a button (keyboard key), and it doesn't go through, can you find the sd_ble_gatts_hvx() that is called when you press the key? What does it return?

Best regards,

Edvin

[sguitton01]

Hello Edvin,

Yes I mentionned that I disabled all  nrf_pwr_mgmt_shutdown() and it seems that it's at that point the issue appeared.

When I have the issue and pressing a button (keyboard), sd_ble_gatts_hvx() still returns NRF_SUCCESS.

Best regards,

Sylvain

[Edvin]

Can you try to disable them one at the time to see if it is one of them that causes the keyboard buttons to fail? If so, which one that causes the issue to appear?

[Audun]

Hi Sylvain,

after removing the nrf_pwr_mgmt_shutdown() calls, have you added additional logic to for example start automatically advertising when a button is pressed and there is no connection?

When the problem occurs, have there been any cycles of disconnect+connect before the connection is established again? I wonder if it's possible that the host has some lingering state information causing trouble.

You can look at the M_COMS_BLE_EVT_CONN_UPDATE and M_COMS_BLE_EVT_CONN_SECURED log printouts and the timestamp of these logs (relative to M_COMS_BLE_EVT_CONNECTED event printout) to see if the host behavior is consistent between the working and non-working cases. For example, normally the Host will enable encryption immediately after connecting to a paired remote, but the remote will request encryption if the Host hasn't enabled it within CONFIG_ENC_REQ_DELAY ms after reconnection (ref. m_coms_ble.c::s_encryption_timer)

Also, have you looked at the log output from the Android side? (https://developer.android.com/studio/command-line/logcat) Perhaps comparing the logcat output from a working and failing case could yield some clues.

Best regards,

Audun

[sguitton01]

Hi Edvin, Audun,

I did a lot more experimentation I know have a better diagnostic of the issue.

It's the nrf_pwr_mgmt_shutdown() from disconnected event that when he is withdrawn causes the issue.

I did add  some code to start advertising if not connected when pressing a key?

I do have multiple M_COMS_BLE_EVT_CONN_UPDATE on android TV which I do not have on other devices.

Here's what I can see :

- On first pairing with the box, everything works fine, I have all the keys and everything. If I disconnect by going out of range for example or by rebooting the remote, I still have everything OK.

- The issue appears when I reboot the box. Then I reconnect alright but I do not get the keyboard keys

- If I have everything ok, and I reboot the box AND the remote at the same time. When I reconnect everything is alright. This is why when I keep the nrf_pwr_mgmt_shutdown() it works.

- Once I have the issue rebooting the remote does not solve it. I must reboot, unpair and re-pair to the box

- Something odd is that if I have the issue and I unpair the remote, connect to another device (windows or android phone) I still have the issue on these devices. I must reboot then unpair to make it work.

I hope these information will be helpfull.

Best regards,

Sylvain

[Audun]

Thanks for the additional information, Sylvain. What version Android TV are you testing with? We can  try to reproduce the issue here by removing nrf_pwr_mgmt_shutdown() from default code.

[sguitton01]

I'm on Android TV 7.1.2 with security patch from 1 december 2017 but I also get issues on android 8.0.0 with security patch from 5 december 2018