White Screen when trying to use Power Profiler in nRF Connect

[Torsten Robitzki]

Hi,

while I tried the Power Profiler in the nRF Connect Desktop on OS/X, I got some error messages in the log (something like PPK Command Error). So I've installed the newest version of the nRF Connect Desktop (2.7.0). When I start the Power Profiler and select a device, the screen turns white and nothing happens anymore.

I've tried to debug the issue, using LLDB, but: under LLDB this issue is reproducible not happening, while it still persists when starting the profiler without LLDB. Wild guess: the new version of nRF Connect requires admin rights to execute?

best regards,

Torsten

[Amanda Hsieh]

Hi, 

We're sorry for the inconvenience regarding nRF Connect 2.7.0 and are aware of the issues. Did the JLink/JTrace v6.44e Software pack solve all issues for you? At the moment, we urge people to downgrade to v2.6.2 as a workaround.

-Amanda

[Torsten Robitzki]

I'm using V6.46g. Run the tools in the debugger works for me as a workaround. BTW: starting the software with sudo doesn't work.