I can't open my tickets since it's changed into private ticket by your engineer.How can I do?

[haorenpingan]

I can't open my tickets since it's changed into private ticket by your engineer.How can  I do?  

My ticket' name is"about service change can't receive BLE_GATTS_EVT_WRITE".

How can I do?

[Simonr]

Hi

You should be able to open your ticket by going to your profile and then press the questions tab, where all your tickets should be visible. It might be that you're trying to open it in the "public view" mode, which won't work now that it's private. Opening the case from your profile should fix it.

Best regards,

Simon

[haorenpingan]

I  can see，but  when I click to open, it fails.  I don't know  how to fix

[esivertsen]

Hi, can you open this link?

https://devzone.nordicsemi.com/support/231299

Please let me know if the problem persists!

Cheers;
Eivind

[haorenpingan]

I can't open.