nRFConnect 3.0.0 unsupported device "serialport"

[Dave_couling]

I updated to nRF Connect 3.0 today and its seemed to causes issues with any Dongles I connect to my PC.  I get the following error:

ERROR Unsupported device with serial number 'CD28EC9EE85A' and traits ["serialport"]

I tried uninstalling and reverting to 2.7 but the issue seems to persist.  I've tested on 3 dongles and I get the same error everytime.  

[tesc]

Hi,

Can you try erasing the flash on the dongle (nrfjprog -e) then try again?

Can you generate a system report and provide it? (Hamburger menu top left corner of nRF Connect app, "System report" menu item.)

Regards,
Terje

[Dave_couling]

I'm using pca10059, so nrfjprog -e doesn't work

[Dave_couling]

# nRFConnect System Report - 2019-07-04T17-46-11.987Z

- System: Micro-Star International Co., Ltd. WS72 6QJ
- BIOS: American Megatrends Inc. MSI_NB - 1072009
- CPU: 1 x Intel® Core i7-6700HQ 2.60 GHz 8 cores (4 physical)
- Memory: 2.9 GB free of 15.9 GB total
- Filesystem: C: (NTFS) 237.1 GB 95.3% used

- OS: Microsoft Windows 10 Pro (10.0.17763) win32 ia32

- Versions
- kernel: 10.0.17763
- git:
- node: 8.9.3
- python: 3.7.0
- python3: