nRF BLE Mesh Provisioning through Android app fails

[Honey]

Hi,

I am getting error while trying to configure Mesh node. I am using Light switch server example and configure through nRF Mesh Application. Attached some screenshots of error.

Regards

Honey

[Mttrinh]

Hi,

Which Mesh SDK are you using? Have you done any modifications to the example? Have you tried doing what it says in the pop up(Connect to network, select the configure option of the node, etc)? 

[Mttrinh]

The connection fails mostly during a failure connection parameter update. This just means that the initial configuration failed because it couldn't connect, however the user can reconnect and do this. It's just automated for the user to make it easy. Seems like it only happens to some of your boards, maybe you can upload some logs to why it happens to these boards

[Honey]

I have uploaded screen shot of nRF log. You can see code hangs with 0x00000978 error code.

[Billy-IV]

I am having a similar issue. I have loaded the unmodified light switch client on to two different of the NRF 52 DK boards.  I am only able to provision one of the boards the other one fails.  I am using v3.1.0 of the mesh SDK and v1.2.1 of the nRF mesh app downloaded from the google play store. My Process is laid out below:

Light Node:

   

Light Switch #1:

     

   

Light Switch #2:

  

This is the log from the device that failed to connect:

However, I have a colleague that has an iPhone which is v1.0.4 build number 12.  He is able to provision the same three NRF 52 boards with no issue.

Unprovisioned devices:

 

Provisioning light:

   

Provisioning Switch #1 and #2:

     

Provisioning Succesful:

  

[Simonr]

Hi

Due to the summer holidays in Norway, our support team is understaffed this week, and delayed replies must be expected. Sorry for the inconvenience!

Billy, please create a new ticket, as having comments this long, is usually more confusing than anything. Feel free to link to this case if you think it will help though!

Honey, it seems like the nRF log wasn't uploaded. Could you please try uploading it again, and I will have a look at it.

Best regards,

Simon

[Billy-IV]

Simonr,

For clarification you are wanting me to open a separate forum post for the same bug?