I installed the "nRF Coud Connect" iOS app. After launching the app and sign in with DevZone, I get a message "No tenant for user". Please advise what that message means and how to get past this message, so I can use the app.

[Vince]

I installed the "nRF Coud Connect" iOS app.  After launching the app and sign in with DevZone, I get a message "No tenant for user".  Please advise what that message means and how to get past this message, so I can use the app.

[AndreasF]

Hi.

Are you able to sign in on https://nrfcloud.com ?

Best regards,

Andreas

[Vince]

Andreas,

Yes, I can sign in to https://nrfcloud.com on my PC,but not with the App on my iPhone (running iOS 13 beta).  Is there a setup required? Thanks, Vince 

 

[AndreasF]

Hi again.

I need to talk to our developers about this, so please be patient.

Best regards,

Andreas

[AndreasF]

Hi again.

According to the developer, this usually happens because you've signed up using your Devzone credentials on the web site and then signed in using DevZone on the gateway.

The easiest solution: don't use sign in with Devzone and just use the same username and password on both the website and the gateway app.

Best regards,

Andreas