This post is older than 2 years and might not be relevant anymore
More Info: Consider searching for newer posts

Problem adding Thingy:91 in the nRF Cloud

Hello,

I try to add a Thingy:91 to the nRF Cloud after I received it today. The sim card got's activated without a problem. When I try to key in my IMEI and the Pin which is printed on the label I receive this error: "There was an error adding your device. It wasn't found. Is it connected?"

How to solve this and add the device to my account?

  • Right after the flashing I get a red LED from the thingy:91. after turning it off and on again I get nothing. No error, no serial output at all.

  • Hi, sorry, could you try flashing the NB-IoT version instead.

     thingy91_nbiot_legacy_pco_v0.2.2.hex

  • This is the output, same error:

  • Also, after going back to the at_client firmware, the certificates are gone. I have to upload them again.

  • Hi, it can take a while for the initial connection. Please wait at least 10 minutes and then attach the output.