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Problem adding Thingy:91 in the nRF Cloud

T1mS_

Hello,

I try to add a Thingy:91 to the nRF Cloud after I received it today. The sim card got's activated without a problem. When I try to key in my IMEI and the Pin which is printed on the label I receive this error: "There was an error adding your device. It wasn't found. Is it connected?"

How to solve this and add the device to my account?

Parents
  • 0

    Hi! 


    Can you confirm that the Thingy:91 is on and the LED is blue and blinking.

    Best regards,

    Heidi

  • 0 in reply to Heidi-Irene Harvey Sollie

    Hi Heidi, 

    I think it is more like a blue-withe breathing in a two seconds on and around 5 seconds off interval. 

  • 0 in reply to T1mS_

    Try unchecking this selection in the bottom right corner.

  • 0 in reply to Heidi-Irene Harvey Sollie

    ok.

    All commands still time out.

    But doesn't it makes sense, because the modem is not turned on so I can not get a response on my requests? (top right corner - can't make it to turn on...)

    2019-08-30T12:56:12.455Z INFO Application data folder: C:\Users\TimSahr\AppData\Roaming\nrfconnect\pc-nrfconnect-linkmonitor
2019-08-30T12:56:12.521Z DEBUG App pc-nrfconnect-linkmonitor v1.1.0 official
2019-08-30T12:56:12.521Z DEBUG App path: C:\Users\TimSahr\.nrfconnect-apps\node_modules\pc-nrfconnect-linkmonitor
2019-08-30T12:56:12.521Z DEBUG nRFConnect 3.1.0 is supported by the app (^3.0.0)
2019-08-30T12:56:12.521Z DEBUG nRFConnect path: C:\Users\TimSahr\AppData\Local\Programs\nrfconnect\resources\app.asar
2019-08-30T12:56:12.521Z DEBUG HomeDir: C:\Users\TimSahr
2019-08-30T12:56:12.521Z DEBUG TmpDir: C:\Users\TimSahr\AppData\Local\Temp
2019-08-30T12:56:20.280Z INFO Modem port is opened
2019-08-30T12:56:20.286Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:56:31.327Z INFO Modem port is closed
2019-08-30T12:56:31.334Z INFO Modem port is opened
2019-08-30T12:56:31.338Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:56:43.078Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-08-30T12:56:44.091Z ERROR Error: 'AT%XSYSTEMMODE = 0,1,1,0
' timed out
2019-08-30T12:56:46.397Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-08-30T12:56:47.402Z ERROR Error: 'AT%XSYSTEMMODE = 0,1,1,0
' timed out
2019-08-30T12:56:52.040Z INFO Modem port is closed
2019-08-30T12:56:52.044Z ERROR Open (SetCommState): Unknown error code 433
2019-08-30T12:56:59.029Z INFO Modem port is opened
2019-08-30T12:56:59.034Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:57:02.002Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-08-30T12:57:03.009Z ERROR Error: 'AT%XSYSTEMMODE = 0,1,1,0
' timed out
2019-08-30T12:57:11.293Z INFO Modem port is closed
2019-08-30T12:57:11.300Z INFO Modem port is opened
2019-08-30T12:57:11.304Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:57:14.964Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-08-30T12:57:15.965Z ERROR Error: 'AT%XSYSTEMMODE = 0,1,1,0
' timed out
2019-08-30T12:57:17.549Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-08-30T12:57:18.554Z ERROR Error: 'AT%XSYSTEMMODE = 0,1,1,0
' timed out
2019-08-30T12:57:20.288Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-08-30T12:57:21.299Z ERROR Error: 'AT%XSYSTEMMODE = 0,1,1,0
' timed out
2019-08-30T12:57:22.093Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-08-30T12:57:23.094Z ERROR Error: 'AT%XSYSTEMMODE = 0,1,1,0
' timed out
2019-08-30T12:57:34.269Z DEBUG modem >> AT%XPCO=0\x0D\x0A
2019-08-30T12:57:35.281Z ERROR Error: 'AT%XPCO=0
' timed out
2019-08-30T12:57:39.776Z INFO Modem port is closed
2019-08-30T12:57:39.782Z INFO Modem port is opened
2019-08-30T12:57:39.785Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:57:42.543Z DEBUG modem >> AT%XPCO=0\x0D\x0A
2019-08-30T12:57:43.545Z ERROR Error: 'AT%XPCO=0
' timed out
2019-08-30T12:57:44.279Z DEBUG modem >> AT%XPCO=0\x0D\x0A
2019-08-30T12:57:45.295Z ERROR Error: 'AT%XPCO=0
' timed out
2019-08-30T12:58:00.818Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:01.819Z ERROR Error: 'AT+CFUN?
' timed out
2019-08-30T12:58:03.346Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:04.352Z ERROR Error: 'AT+CFUN?
' timed out
2019-08-30T12:58:05.834Z INFO Modem port is closed
2019-08-30T12:58:05.841Z INFO Modem port is opened
2019-08-30T12:58:05.844Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:07.387Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:08.397Z ERROR Error: 'AT+CFUN?
' timed out
2019-08-30T12:58:11.682Z INFO Modem port is closed
2019-08-30T12:58:11.689Z INFO Modem port is opened
2019-08-30T12:58:11.692Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:13.803Z INFO Modem port is closed
2019-08-30T12:58:13.808Z INFO Modem port is opened
2019-08-30T12:58:13.811Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:15.547Z INFO Modem port is closed
2019-08-30T12:58:15.553Z INFO Modem port is opened
2019-08-30T12:58:15.557Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:20.217Z INFO Modem port is closed
2019-08-30T12:58:22.846Z INFO Modem port is opened
2019-08-30T12:58:22.849Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:31.073Z INFO Modem port is closed
2019-08-30T12:58:31.075Z ERROR Opening COM4: Access denied
2019-08-30T12:58:34.740Z ERROR Opening COM3: Access denied
2019-08-30T12:58:36.457Z INFO Modem port is opened
2019-08-30T12:58:36.460Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:40.620Z DEBUG modem >> AT\x0D\x0A
2019-08-30T12:58:41.623Z ERROR Error: 'AT
' timed out

  • 0 in reply to T1mS_

    I got the 'timed out' error a few times too and restarting my computer fixed the issue. 

    In addition, the modem has to be off to set the system mode, so run AT+CFUN=4 first. Sorry, I should have clarified that earlier.

  • 0 in reply to Heidi-Irene Harvey Sollie

    Still the same after rebooting my pc.

    IS there a way to reset the modem completely?

  • 0 in reply to T1mS_

    I also tried a SODAQ (https://shop.sodaq.com/sodaq-sara-sff-r412m.html) board today with LTE-M and NB-IoT capabilities. I was able to connect to the telekom network from exact the same spot like I'm trying to connect the thingy:91...

Reply Children
  • 0 in reply to T1mS_

    There a few ways to reset the modem. However, the best way is just power cycling the Thingy:91, switching it off and on while trying to connect. 

  • 0 in reply to Heidi-Irene Harvey Sollie

    I will reset my notebook today and check if anything will change after that.

    I'm trying to find out if thingy:91 would be a suitable solution for our startup for the iot solution. At the moment I'm having a hard time with it, because the startup was very tough or actually not possible at all. Do you have any more ideas on how we can reach a satisfactory point for both of us?

  • 0 in reply to Heidi-Irene Harvey Sollie

    Hi Heidi,

    so after a reset of my notebook it works better, but not perfect yet.

    I tried again these commands. This is the result:

    2019-09-02T10:48:19.875Z DEBUG modem << \x0A
2019-09-02T10:48:19.876Z DEBUG modem << OK\x0D\x0A\x00
2019-09-02T10:48:19.890Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2019-09-02T10:48:19.933Z DEBUG modem << OK\x0D
2019-09-02T10:48:38.410Z DEBUG modem >> AT+CFUN=4\x0D\x0A
2019-09-02T10:48:38.434Z DEBUG modem << OK\x0D
2019-09-02T10:48:50.482Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-09-02T10:48:50.496Z DEBUG modem << ERROR\x0D
2019-09-02T10:48:50.498Z ERROR Error: AT%XSYSTEMMODE = 0,1,1,0
 failed
2019-09-02T10:48:53.209Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-09-02T10:48:53.226Z DEBUG modem << ERROR\x0D\x0A
2019-09-02T10:48:53.227Z ERROR Error: AT%XSYSTEMMODE = 0,1,1,0
 failed
2019-09-02T10:48:54.105Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-09-02T10:48:54.121Z DEBUG modem << ERROR\x0D
2019-09-02T10:48:54.128Z ERROR Error: AT%XSYSTEMMODE = 0,1,1,0
 failed
2019-09-02T10:48:55.417Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-09-02T10:48:55.433Z DEBUG modem << ERROR\x0D
2019-09-02T10:48:55.434Z ERROR Error: AT%XSYSTEMMODE = 0,1,1,0
 failed
2019-09-02T10:48:55.917Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-09-02T10:48:55.935Z DEBUG modem << ERROR\x0D
2019-09-02T10:48:55.944Z ERROR Error: AT%XSYSTEMMODE = 0,1,1,0
 failed
2019-09-02T10:49:04.442Z DEBUG modem >> AT%XPCO=0\x0D\x0A
2019-09-02T10:49:04.457Z DEBUG modem << ERROR\x0D
2019-09-02T10:49:04.459Z ERROR Error: AT%XPCO=0
 failed
2019-09-02T10:49:05.308Z DEBUG modem >> AT%XPCO=0\x0D\x0A
2019-09-02T10:49:05.326Z DEBUG modem << ERROR\x0D
2019-09-02T10:49:05.329Z ERROR Error: AT%XPCO=0
 failed
2019-09-02T10:49:06.347Z DEBUG modem >> AT%XPCO=0\x0D\x0A
2019-09-02T10:49:06.362Z DEBUG modem << ERROR\x0D
2019-09-02T10:49:06.364Z ERROR Error: AT%XPCO=0
 failed
2019-09-02T10:49:07.315Z DEBUG modem >> AT%XPCO=0\x0D\x0A
2019-09-02T10:49:07.334Z DEBUG modem << ERROR\x0D
2019-09-02T10:49:07.336Z ERROR Error: AT%XPCO=0
 failed
2019-09-02T10:49:18.336Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-09-02T10:49:18.349Z DEBUG modem << +CFUN: 4\x0D
2019-09-02T10:49:18.357Z DEBUG modem << OK\x0D\x0A\x00
2019-09-02T10:49:18.360Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2019-09-02T10:49:18.403Z DEBUG modem << OK\x0D
2019-09-02T10:49:27.653Z DEBUG modem >> AT%XEPCO=0\x0D\x0A
2019-09-02T10:49:27.660Z DEBUG modem << OK\x0D
2019-09-02T10:51:00.343Z INFO Modem port is closed
2019-09-02T10:53:05.457Z INFO Modem port is opened
2019-09-02T10:53:05.461Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-09-02T10:53:05.474Z DEBUG modem << 14.99-s+CFUN: 4\x0D
2019-09-02T10:53:05.476Z DEBUG modem << \x0A
2019-09-02T10:53:05.477Z DEBUG modem << OK\x0D\x0A\x00
2019-09-02T10:53:05.480Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2019-09-02T10:53:05.524Z DEBUG modem << OK\x0D
2019-09-02T10:53:27.119Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2019-09-02T10:53:27.123Z DEBUG modem << OK\x0D
2019-09-02T10:53:32.960Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-09-02T10:53:32.967Z DEBUG modem << ERROR\x0D
2019-09-02T10:53:32.969Z ERROR Error: AT%XSYSTEMMODE = 0,1,1,0
 failed
2019-09-02T10:53:40.464Z DEBUG modem >> AT+CFUN=4\x0D\x0A
2019-09-02T10:53:40.490Z DEBUG modem << OK\x0D\x0A
2019-09-02T10:53:43.648Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-09-02T10:53:43.663Z DEBUG modem << ERROR\x0D
2019-09-02T10:53:43.664Z ERROR Error: AT%XSYSTEMMODE = 0,1,1,0
 failed
2019-09-02T10:53:55.875Z DEBUG modem >> AT%XEPCO=0\x0D\x0A
2019-09-02T10:53:55.888Z DEBUG modem << OK\x0D
2019-09-02T10:54:10.844Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-09-02T10:54:10.860Z DEBUG modem << +CFUN: 4\x0D\x0A
2019-09-02T10:54:10.865Z DEBUG modem << OK\x0D\x0A\x00
2019-09-02T10:54:10.866Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2019-09-02T10:54:10.910Z DEBUG modem << OK\x0D

    AT+CFUN=4 works

    AT%XSYSTEMMODE = 0,1,1,0 still fails

    but AT%XEPCO=0 works also.

  • 0 in reply to T1mS_

    I would actually suggest the nRF9160 Development Kit for developers to use in the development of their applications. It has an on-board debugger and an SDK with numerous examples. 

  • 0 in reply to Heidi-Irene Harvey Sollie

    Now it is connected to the telekom network. I tried it again to add it in the nRFCloud but still with no luck. 

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