Problem adding Thingy:91 in the nRF Cloud

[T1mS_]

Hello,

I try to add a Thingy:91 to the nRF Cloud after I received it today. The sim card got's activated without a problem. When I try to key in my IMEI and the Pin which is printed on the label I receive this error: "There was an error adding your device. It wasn't found. Is it connected?"

How to solve this and add the device to my account?

[T1mS_]

Ok, got it with the LED.

I can not switch between the COM ports. I only can select the device. (See picture)

To get serial output the COM17 is the correct one.

Beside what is shown in the picture, nothing happens, no matter how often I repeat it...

[Heidi-Irene Harvey Sollie]

Try unchecking this selection in the bottom right corner.

[T1mS_]

ok.

All commands still time out.

But doesn't it makes sense, because the modem is not turned on so I can not get a response on my requests? (top right corner - can't make it to turn on...)

2019-08-30T12:56:12.455Z INFO Application data folder: C:\Users\TimSahr\AppData\Roaming\nrfconnect\pc-nrfconnect-linkmonitor
2019-08-30T12:56:12.521Z DEBUG App pc-nrfconnect-linkmonitor v1.1.0 official
2019-08-30T12:56:12.521Z DEBUG App path: C:\Users\TimSahr\.nrfconnect-apps\node_modules\pc-nrfconnect-linkmonitor
2019-08-30T12:56:12.521Z DEBUG nRFConnect 3.1.0 is supported by the app (^3.0.0)
2019-08-30T12:56:12.521Z DEBUG nRFConnect path: C:\Users\TimSahr\AppData\Local\Programs\nrfconnect\resources\app.asar
2019-08-30T12:56:12.521Z DEBUG HomeDir: C:\Users\TimSahr
2019-08-30T12:56:12.521Z DEBUG TmpDir: C:\Users\TimSahr\AppData\Local\Temp
2019-08-30T12:56:20.280Z INFO Modem port is opened
2019-08-30T12:56:20.286Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:56:31.327Z INFO Modem port is closed
2019-08-30T12:56:31.334Z INFO Modem port is opened
2019-08-30T12:56:31.338Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:56:43.078Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-08-30T12:56:44.091Z ERROR Error: 'AT%XSYSTEMMODE = 0,1,1,0
' timed out
2019-08-30T12:56:46.397Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-08-30T12:56:47.402Z ERROR Error: 'AT%XSYSTEMMODE = 0,1,1,0
' timed out
2019-08-30T12:56:52.040Z INFO Modem port is closed
2019-08-30T12:56:52.044Z ERROR Open (SetCommState): Unknown error code 433
2019-08-30T12:56:59.029Z INFO Modem port is opened
2019-08-30T12:56:59.034Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:57:02.002Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-08-30T12:57:03.009Z ERROR Error: 'AT%XSYSTEMMODE = 0,1,1,0
' timed out
2019-08-30T12:57:11.293Z INFO Modem port is closed
2019-08-30T12:57:11.300Z INFO Modem port is opened
2019-08-30T12:57:11.304Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:57:14.964Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-08-30T12:57:15.965Z ERROR Error: 'AT%XSYSTEMMODE = 0,1,1,0
' timed out
2019-08-30T12:57:17.549Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-08-30T12:57:18.554Z ERROR Error: 'AT%XSYSTEMMODE = 0,1,1,0
' timed out
2019-08-30T12:57:20.288Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-08-30T12:57:21.299Z ERROR Error: 'AT%XSYSTEMMODE = 0,1,1,0
' timed out
2019-08-30T12:57:22.093Z DEBUG modem >> AT%XSYSTEMMODE = 0,1,1,0\x0D\x0A
2019-08-30T12:57:23.094Z ERROR Error: 'AT%XSYSTEMMODE = 0,1,1,0
' timed out
2019-08-30T12:57:34.269Z DEBUG modem >> AT%XPCO=0\x0D\x0A
2019-08-30T12:57:35.281Z ERROR Error: 'AT%XPCO=0
' timed out
2019-08-30T12:57:39.776Z INFO Modem port is closed
2019-08-30T12:57:39.782Z INFO Modem port is opened
2019-08-30T12:57:39.785Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:57:42.543Z DEBUG modem >> AT%XPCO=0\x0D\x0A
2019-08-30T12:57:43.545Z ERROR Error: 'AT%XPCO=0
' timed out
2019-08-30T12:57:44.279Z DEBUG modem >> AT%XPCO=0\x0D\x0A
2019-08-30T12:57:45.295Z ERROR Error: 'AT%XPCO=0
' timed out
2019-08-30T12:58:00.818Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:01.819Z ERROR Error: 'AT+CFUN?
' timed out
2019-08-30T12:58:03.346Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:04.352Z ERROR Error: 'AT+CFUN?
' timed out
2019-08-30T12:58:05.834Z INFO Modem port is closed
2019-08-30T12:58:05.841Z INFO Modem port is opened
2019-08-30T12:58:05.844Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:07.387Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:08.397Z ERROR Error: 'AT+CFUN?
' timed out
2019-08-30T12:58:11.682Z INFO Modem port is closed
2019-08-30T12:58:11.689Z INFO Modem port is opened
2019-08-30T12:58:11.692Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:13.803Z INFO Modem port is closed
2019-08-30T12:58:13.808Z INFO Modem port is opened
2019-08-30T12:58:13.811Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:15.547Z INFO Modem port is closed
2019-08-30T12:58:15.553Z INFO Modem port is opened
2019-08-30T12:58:15.557Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:20.217Z INFO Modem port is closed
2019-08-30T12:58:22.846Z INFO Modem port is opened
2019-08-30T12:58:22.849Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:31.073Z INFO Modem port is closed
2019-08-30T12:58:31.075Z ERROR Opening COM4: Access denied
2019-08-30T12:58:34.740Z ERROR Opening COM3: Access denied
2019-08-30T12:58:36.457Z INFO Modem port is opened
2019-08-30T12:58:36.460Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-08-30T12:58:40.620Z DEBUG modem >> AT\x0D\x0A
2019-08-30T12:58:41.623Z ERROR Error: 'AT
' timed out

[Heidi-Irene Harvey Sollie]

I got the 'timed out' error a few times too and restarting my computer fixed the issue. 

In addition, the modem has to be off to set the system mode, so run AT+CFUN=4 first. Sorry, I should have clarified that earlier.

[T1mS_]

Still the same after rebooting my pc.

IS there a way to reset the modem completely?