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Nordic nRF52840-DK J-LINK cant connect

I bought Nordic nRF52840-DK at an electronics store in Taiwan.
J-link cannot be detected when connecting to a computer.
I bought two pieces nRF52840-DK.
One of them can be used normally but the other one cannot be detected (such as the following video).
What should I do if this happens?

YouTube link:   https://www.youtube.com/watch?v=sXKMtRS-h0o

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