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no response from master emulator for pca10028

Hi Nordic, I'm following a guide on this link hrm. I was testing the application with Master Control Panel 3.7.1 with my nRF Development Kit PCA10028. I looked up some of the questions asked in the developer zone. Found a similar one asking about pca10000 pca10000. I followed the instructions but It didn't work. The problem I got from the log is

no response from master emulator.

I'm new to this entire thing. Therefore, I need your help very much.

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