nRF sniffer Protocol column empty (cannot see BLE link layer)

[RO]

Hello,

Below are details of my setup:

Peripheral: nRF52 DK

Central: One Plus 5 android phone

Sniffer hardware: nRF52 DK

Wireshark version 2.4.2

On Wireshark, I can see packets being sent out by the peripheral, but information in the Protocol column is missing. 

I've enabled the Nordic protocol in the Analyze toolbar.

Screenshots attached:

 Why isn't the BLE protocol information being detected?

Thanks!

[Amanda Hsieh]

Hi, 

I do not know the reason, but you can try to enable all the protocols and capture again. 

Could you upload the sniffer log after that? Thanks.

-Amanda H.

[RO]

I enabled all protocols, still no change in sniffer log.

[Amanda Hsieh]

In our Sniffer user guide, we list Wireshark v2.4.6 or later is supported. Could you update the Wireshark version aligned with our user guide?

You also should check if you have BT LE LL in the list of protocols.

-Amanda H.

[RO]

I updated to v3.0.6 
Now wireshark cannot detect the nRF board when I plug it in.

[Amanda Hsieh]

Could you try v2.4.6?

-Amanda

[RO]

Installed v2.4.6
Again, it does not detect the nRF board when I plug in.

All I did was change the Wireshark version, din't touch any other folder structure. The required files in the extcap and profile folders seem to be present.

What is the issue??

[Amanda Hsieh]

Hi RO,

 

Could you type “pip --version” in the terminal to verify that the pip installed with python v2.7 is used?

Also, go through nRF Sniffer User Guide v2.2 to check the setting is correct. 

-Amanda H.