Problem of connection between Nordic's zigbee device and other Zigbee device

[Raffaela]

Hi,

I have a problem with a specific Zigbee certified device that I can't connect to my Nordic device.

When trying to connect to the device, I go to see the status:

void zboss_signal_handler(zb_uint8_t param)
{
    zb_zdo_app_signal_hdr_t  * p_sg_p = NULL;
    zb_zdo_app_signal_type_t   sig    = zb_get_app_signal(param, &p_sg_p);
    zb_ret_t                   status = ZB_GET_APP_SIGNAL_STATUS(param);
    zb_bool_t                  comm_status;

    switch (sig)
    {
        case ZB_BDB_SIGNAL_DEVICE_FIRST_START:
        case ZB_BDB_SIGNAL_DEVICE_REBOOT:
            
            if (status == RET_OK)
                        {
                NRF_LOG_INFO("Joined network successfully");
                bsp_board_led_on(ZIGBEE_NETWORK_STATE_LED);
            }

and it is equal to -1, so it is not RET_OK.

It's the first time that I have this problem of interoperability. Is it necessary to do something specific so that the Nordic device is visible from any other Zigbee device?

Best regards,

Raffaela

[Marjeris Romero]

Hi Raffaela,

Which nordic example are you using and what do you which device do you want to connect to? Are you sure both devices are running on the same zigbee channel?  By default, our examples operates on channel 16 only. In case someone tries to connect .e.g. our light switch example to his network and his network is set on channel 15, the device will not join.

Best regards,

Marjeris

[Raffaela]

Hi Marjeris,

Thank you for your reply. I'm using the light bulb example. I'm sure that the channel is correct because I'm using the sniffer and I see the zigbee traffic. The device is one of the Zigbee Alliance that it has the Zigbee Certification (Zigbee 3.0).

Thank you, 

Raffaela

[Marjeris Romero]

Is the device a coordinator? Do you have a Zigbee network open where both devices can join?

[Raffaela]

Yes, the device is a Coordinator. Yes, the Zigbee network is opened.

Thank you,

Raffaela

[Marjeris Romero]

Can you post the sniffer logs when you try to join the network?