Unable to provision my nrf52-DK using OnePlus 7

[Shreya1106]

I am unable to provision my nrf52-DK using OnePlus 7 but it is getting provisioned using 10.or

[Hung Bui]

Hi Shreya,

Could you give some more information about the issue ? What happened  ? 

Which nRF Mesh SDK version did you use? 

What do you mean by " it is getting provisioned using 10" ? Does it mean OnePlus 10 ? 

[Shreya1106]

I am using nRF Mesh SDK v3.2.0. nRF Mesh App is not working with android 10.

[Hung Bui]

I checked with the developer and got the information that the app should work with Android 10. 

Could you give us more information about the issue ? Do you have any log ? if no, maybe you can capture the screen ? 

[Shreya1106]

It's continuously showing this.

[Hung Bui]

OK, so when you clicked the (+) button it showed that ? 

If you use nRFConnect on the same phone, to scan for all advertiser, do you see the unprovisioned node advertising ?

[Shreya1106]

Yes,when I clicked the (+) button it's continuously showing scanning.

When I am using nRFConnect then I can see the unprovisioned node advertising.

[Hung Bui]

It's quite strange. I'm not sure what could be wrong here. We tested on Android 10 here and it worked for us. 

Could you try to setting -> application and disable and enable the location permission of the app ? 

I assume the 10.or running Android 9 ? 

[Shreya1106]

Tried. Still not working.

10.or is running Android 8.1

[Hung Bui]

We still suspecting it's an issue of the permission. Could you try uninstall the nRFMesh app, reset the phone and install the app again ? We have got similar report of Android10 issue and it was with the permission. Our test here with Pixel 3 Lite and Pixel 3Xl on Android 10 worked fine for us.