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ERROR: Problem in adding the new nRF9160 DK (PCA10090) device in nRF Cloud

Dheeraj

Hi, 

I have a Thingy91 (PCA20035) device added to my nRF cloud account and accessing without issues. 

But today I have got a new nRF9160 DK (PCA10090) along with a new SIM etc,

I can verify the SIM without issue, but facing issues while adding it to the "Add  LTE Device". 

ERROR: "There was an error adding your device. You might be trying to upgrade an older nRF91 development kit. Unless you update your device, you will have to click the "Have an old devkit without a PIN?" Link Below ". 

Please find the same in the screenshot attached and help me to add the new nRf9160 DK (PCA10090) to my nRF cloud account. 

Thank you.  

  • 0 in reply to Dheeraj

    Hi, the problem now is that you're not letting the device connect to a base station first.

    Please make sure both LED3 and LED4 are blinking before trying to add the device to nRF Cloud. This can sometimes take up to thirty minutes.

    If it still does not work please attach the log file by clicking the button below and attaching the .txt file that pops up.

    Please do not copy - paste the text straight into your comment. It is very difficult to read this way.

     

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