Virtual /dev/ttyACMx COM port not found on macOS or Linux

Hello -

I am trying to run the USB CDC ACM example on macOS 10.12.6. Following the instructions in the example app, I should see a virtual COM port as /dev/ttyACMx when I connect both the USB and J-link ports to my Mac. I am running the example on the nRF52840-DK board with the 15.3.0 SDK. Unfortunately all I see are two usbmodem ports: /dev/cu.usbmodem14111 and /dev/cu.usbmodem14121. I have tried on two different macOS laptops.

When I use the "screen" utility connected to one of the usbmodem ports and run the USB CDC ACM example with SEGGER Embedded Studio, I do see the CLI interface in the terminal and I can send data from the terminal to the app. But when I press Button 1, the call to app_usbd_cdc_acm_write() fails with NRF_ERROR_INVALID_STATE. Presumably this is because the virtual COM port has not been opened.

From what I've read, the virtual COM port should become available automatically on both macOS and Linux when I connect both the J-Link and nRF USB ports to my Mac. I also tried connecting the board to my Ubuntu 18.04.1 machine and don't see the virtual COM port there either. Searching through the DevZone, I found a related post that suggested installing the J-Link 6.22g package. I tried that as well and unfortunately that didn't resolve this issue either.

Based on these results, I'm guessing I am missing something obvious. Are there additional steps, switch/jumper configurations, etc... required to enumerate the virtual COM port on macOS? Also, assuming we are able to resolve this issue, is it still the case that we would need to write a NRF_LOG backend for USB to route NRF_LOG data through the virtual COM port?

Best regards,

Brian

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