nRF Connect install hangs on Windows

[Ola Martin Lykkja]

Hi,

I try to install nrfconnectsetup330ia32.exe on my Windows-10 x64 bit computer. The setup program hangs when the progress bar is at about 33%. It just sits there without using cpu resources.

The first time i installed, it installed successfully, but would not run. It complained about mismatch between some old version 2.x and new 3.x. Then I uninstalled everything Nordic/nRF from Windows "Add or remove programs", and also manually from /users/xxx/AppData.  After this uninstall/reamoval and also reboot, i am unsable to reinstall.

It seems that the USB drivers are installed, beceause i get new COM ports when i plug in the Thingy:91 USB cable.

Br

Ola Martin Lykkja

[ovrebekk]

Hi Ola

Sometimes an installer will trigger a separate driver installer in the background, and until the second installer is confirmed and completed the initial installer will not complete. Could this be the case here?

Best regards
Torbjørn

[Ola Martin Lykkja]

I left if running over night, but it did not complete.  I cannot see any dialog or UAC Eleveation dialog.

[ovrebekk]

Sorry for the slow response, I had to ask the dev team for some help on this. I still haven't heard back but will try to get an update by tomorrow. 

[ovrebekk]

Hi again

A tip I got was to try and install the latest J-Link manually. Then the nRF Connect installer won't try to do it, and should hopefully proceed:
https://www.segger.com/downloads/jlink/JLink_Windows_V654c.exe

Can you try installing that first and see if it works better?

Best regards
Torbjørn

[Ola Martin Lykkja]

Segger software installed successfully from the link you gave.  But nRF Connect Setup still hangs. "Installing, please wait...", grene progress bar at about 33%.