Thingy 91: Error adding Thingy 91 to nRF clould

[Ahmed Elhaddad]

Dear Team,

I am trying to add my Thingy 91 to nRF cloud, but I receive the following error :"There was an error adding your device: No device found with id 'nrf-xxxxx'. Verify you are passing a valid device id and not a device name. Also ensure that your device is powered on and its LED(s) indicate that it is connected to nRFCloud. If the LED(s) do not indicate a connection, there may be a problem with your device certificate. In that case, search Nordic DevZone for "certificate update" for a possible solution.", when I enter the IMEI & PIN.

I have registered my SIM card.

Can you support me to solve this issue?

Regards,

Ahmed

[Håkon Alseth]

Hi,

 

Could you ensure that you have registered your iBasis SIM, then power up the thingy:91 prior to trying to add it to the cloud?

The certificates will be identified in the cloud only after the Thingy:91 has tried once to connect, and you should then be able to add it to your account.

 

Kind regards,

Håkon

[Ahmed Elhaddad]

Hi,

I had already received 2 emails from iBasis that the SIM card was registered and the SIM card could be used for LTE-M data access.

I power up the Thingy 91 at first and then I try to add to the nRF Cloud website, but this doesn't work.

Regards,

Ahmed

[Håkon Alseth]

Hi Ahmed,

 

Could you try to regenerate new certificates for your thingy:91, as described here, and see if this works better?

https://devzone.nordicsemi.com/nordic/cellular-iot-guides/b/getting-started-cellular/posts/nrf-cloud-certificate-update

  

If it still does not; could you post the log output so I can have a look at the run-time errors (if any)?

 

Kind regards,

Håkon