Wireshark crashes few seconds after starting listening

[Tarik]

Hi,

I have a PCA10000 nrf51 dongle, I use with wireshark and the nrf sniffer plugin. I followed all installation steps for the version 3 of the sniffer and the latest version of wireshark, everything seems fine till here.

But when I press the wireshark icon to start a listening session, wireshark stops then closes after few seconds without showing any information. I tried with both versions of wireshark (x32 and 64).

I am trying to install the version 2 of the nrf sniffer instead but could not find a guide for that since it does not have the same folder structure as the version 3.

Any idea about what could be the issue and how to solve it or any guide on how to use version 2 instead ?

Thanks a lot

[Simonr]

Hi

Don't you get any error message when Wireshark closes what so ever? You should not be using version 2, as it uses Python version 2, which will soon be deprecated. I urge you to rather try uninstalling the nRFSniffer firmware and Wireshark, and try again. I have not seen this issue myself when following the nRFSniffer guide. 

Best regards,

Simon

[Tarik]

With wireshark x64 it just stops and closes without showing any error. with wireshark x32 it gets stuck while trying to open the listening session until I eventually have to kill the app.

[Simonr]

Can you try this on another computer? I'm sorry we don't have any specific suggestions as to what might be wrong, but this seems related to Wireshark or your computer, and not the Nordic products.

Best regards,

Simon

[Tarik]

Finally worked with the previous version of wireshark 3.0.7

Thanks