There was an error submitting your user information. This SIM cannot be activated

[AndreiZi]

Hi,

During the initialization of the SIM I have this message:

There was an error submitting your user information. This SIM cannot be activated. I am from Israel. What can you suggest.

KR,

Andrei

[AndreiZi]

Still get the same error: There was an error submitting your user information. This SIM cannot be activated.

[Håkon Alseth]

Hi,

I just tested with a new iBasis SIM card, and it seems to work here.

What are you inputting? The first two lines should be inputted, ie: without the 3rd line (Kxyz).

The puk code is 8 digits long.

 

Kind regards,

Håkon

[AndreiZi]

That is exactly what I do. I stopped the first attempt in the middle because of taking too long. Than I tried to activate it as a SI and it failed. Now once again I am trying to activate as LTE.I get (still working...) message for a minutes. The numbers are 893108931810428117 and 15314121

[AndreiZi]

I succeed to activate the SIM with my devzone log.

Thank you