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update new nrf cloud certificate( Nordic product with device not found our system

hi all,
i can't update new nrf cloud certificate 
"There was an error generating the certificate: No Nordic product with device id nrf-xxxx...(imei)and ownershipCode HWID(xx:xx..) was found in our system. Please compare these values with what is printed on your product's label. If they are accurate, please contact Nordic Tech Support for help. If this is not a Nordic Semiconductor device, use a device id other than nrf-<15 or 17-digit IMEI>."
1. 
i miss my account for nrfCloud and devzone
so , now my nrf9160 dk couldn't connect to nrf cloud. see *1
now ,i see the link 
to recover Certificate. 
There was an error generating the certificate: No Nordic product with device id nrf-xxxx...(imei)and ownershipCode HWID(xx:xx..) was found in our system. Please compare these values with what is printed on your product's label. If they are accurate, please contact Nordic Tech Support for help. If this is not a Nordic Semiconductor device, use a device id other than nrf-<15 or 17-digit IMEI>.
2. CONFIG_AT_CMD_RESPONSE_MAX_LEN=2560
correct certificates ? it don't response value(%CMNG,
A.
i have been build asset app 
B.
download new app 
nrf9160dk_at_client_2019-11-29_d3130d77.hex
* 1,

SRAM region Domain Permissions
00 0x00000 0x02000 Secure rwxl
01 0x02000 0x04000 Secure rwxl
02 0x04000 0x06000 Secure rwxl
03 0x06000 0x08000 Secure rwxl
04 0x08000 0x0a000 Secure rwxl
05 0x0a000 0x0c000 Secure rwxl
06 0x0c000 0x0e000 Secure rwxl
07 0x0e000 0x10000 Secure rwxl
08 0x10000 0x12000 Non-Secure rwxl
09 0x12000 0x14000 Non-Secure rwxl
10 0x14000 0x16000 Non-Secure rwxl
11 0x16000 0x18000 Non-Secure rwxl
12 0x18000 0x1a000 Non-Secure rwxl
13 0x1a000 0x1c000 Non-Secure rwxl
14 0x1c000 0x1e000 Non-Secure rwxl
15 0x1e000 0x20000 Non-Secure rwxl
16 0x20000 0x22000 Non-Secure rwxl
17 0x22000 0x24000 Non-Secure rwxl
18 0x24000 0x26000 Non-Secure rwxl
19 0x26000 0x28000 Non-Secure rwxl
20 0x28000 0x2a000 Non-Secure rwxl
21 0x2a000 0x2c000 Non-Secure rwxl
22 0x2c000 0x2e000 Non-Secure rwxl
23 0x2e000 0x30000 Non-Secure rwxl
24 0x30000 0x32000 Non-Secure rwxl
25 0x32000 0x34000 Non-Secure rwxl
26 0x34000 0x36000 Non-Secure rwxl
27 0x36000 0x38000 Non-Secure rwxl
28 0x38000 0x3a000 Non-Secure rwxl
29 0x3a000 0x3c000 Non-Secure rwxl
30 0x3c000 0x3e000 Non-Secure rwxl
31 0x3e000 0x40000 Non-Secure rwxl

Peripheral Domain Status
00 NRF_P0 Non-Secure OK
01 NRF_CLOCK Non-Secure OK
02 NRF_RTC1 Non-Secure OK
03 NRF_NVMC Non-Secure OK
04 NRF_UARTE1 Non-Secure OK
05 NRF_UARTE2 Secure SKIP
06 NRF_TWIM2 Non-Secure OK
07 NRF_SPIM3 Non-Secure OK
08 NRF_TIMER0 Non-Secure OK
09 NRF_TIMER1 Non-Secure OK
10 NRF_TIMER2 Non-Secure OK
11 NRF_SAADC Non-Secure OK
12 NRF_PWM0 Non-Secure OK
13 NRF_PWM1 Non-Secure OK
14 NRF_PWM2 Non-Secure OK
15 NRF_PWM3 Non-Secure OK
16 NRF_WDT Secure SKIP
17 NRF_IPC Non-Secure OK
18 NRF_VMC Non-Secure OK
19 NRF_FPU Non-Secure OK
20 NRF_EGU1 Non-Secure OK
21 NRF_EGU2 Non-Secure OK
22 NRF_DPPIC Non-Secure OK
23 NRF_GPIOTE1 Non-Secure OK
24 NRF_REGULATORS Secure SKIP

SPM: NS image at 0x18200
SPM: NS MSP at 0x2002e5f0
SPM: NS reset vector at 0x22615
SPM: prepare to jump to Non-Secure image.
***** Booting Zephyr OS build v2.0.99-ncs1 *****
[00:00:00.266,113] <dbg> nrf9160_gps.init: MAGPIO set: AT%XMAGPIO=1,0,0,1,1,1574,1577
[00:00:00.281,036] <dbg> nrf9160_gps.init: COEX0 set: AT%XCOEX0=1,1,1570,1580
Asset tracker started
[00:00:00.297,790] <dbg> nrf_cloud_transport.nct_client_id_get: client_id = nrf-352656100221350
[00:00:00.306,976] <dbg> nrf_cloud_transport.nct_topics_populate: shadow_base_topic: $aws/things/nrf-352656100221350/shadow
[00:00:00.318,603] <dbg> nrf_cloud_transport.nct_topics_populate: accepted_topic: nrf-352656100221350/shadow/get/accepted
[00:00:00.330,047] <dbg> nrf_cloud_transport.nct_topics_populate: rejected_topic: $aws/things/nrf-352656100221350/shadow/get/rejected
[00:00:00.342,559] <dbg> nrf_cloud_transport.nct_topics_populate: update_delta_topic: $aws/things/nrf-352656100221350/shadow/update/delta
[00:00:00.355,377] <dbg> nrf_cloud_transport.nct_topics_populate: update_topic: $aws/things/nrf-352656100221350/shadow/update
[00:00:00.367,187] <dbg> nrf_cloud_transport.nct_topics_populate: shadow_get_topic: $aws/things/nrf-352656100221350/shadow/get
Connecting to LTE network. This may take several minutes.
[00:00:00.392,486] <dbg> lte_lc.w_lte_lc_connect: Network mode: AT%XSYSTEMMODE=1,0,1,0
+CEREG: 2,"92E0","0AE5380D",7,0,0,"11100000","11100000"
[00:00:01.848,236] <dbg> lte_lc.parse_nw_reg_status: Network registration status: 2
+CEREG: 5,"92E0","0AE5380D",7,,,"11100000","11100000"
[00:00:17.436,157] <dbg> lte_lc.parse_nw_reg_status: Network registration status: 5
Connected to LTE network
[00:00:18.282,989] <dbg> nrf_cloud_transport.nct_connect: IPv4 Address 0x0a54c834
cloud_connect failed: -95
LTE link disconnect
+CEREG: 0,"92E0","0AE5380D",7,0,0,"11100000","11100000"
Shutdown modem
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