Hi,
Recently we have bought Thingy91 PCA20035 devices and tried to add to nrf cloud account but we end up with issues.
We followed the standard procedure to add the device by updating the modem firmware and certiifcates but still no luck.
Please find the steps that we followed.
1. Flashed the latest at_client (thingy91_at_client_2019-11-29_d3130d77.hex) on nRF9160 SiP
2. Updated the modem firmware to the latest v1.1.0 (mfw_nrf9160_1.1.0.zip)
3. Updated the certificates downloaded from nRF cloud for respective Thingy91 by providing IMEI and PIN
4. Verified the provisioned certificate in LTE link monitor tool (v1.1.1) by AT%CMNG=1
5. Flashed the asset_tracker application (thingy91_ltem_2019-11-29_d3130d77.hex).
6. Tried to add to the device to nrf cloud, by choosing to add LTE Device and "nrf-<15 Digit IMEI>" respective PIN. ==> But no luck.
7. Further, we tried with merged.hex (asset tracker application) from v1.1.0 release as well but still failed to add the device to nrf cloud.
Same issue with another 2 devices as well.
We have tried to add the device to the different nRF cloud account, still no luck.
Please find the logs and give us inputs to fix the above issue.
SRAM region Domain Permissions 00 0x00000 0x02000 Secure rwxl 01 0x02000 0x04000 Secure rwxl 02 0x04000 0x06000 Secure rwxl 03 0x06000 0x08000 Secure rwxl 04 0x08000 0x0a000 Secure rwxl 05 0x0a000 0x0c000 Secure rwxl 06 0x0c000 0x0e000 Secure rwxl 07 0x0e000 0x10000 Secure rwxl 08 0x10000 0x12000 Non-Secure rwxl 09 0x12000 0x14000 Non-Secure rwxl 10 0x14000 0x16000 Non-Secure rwxl 11 0x16000 0x18000 Non-Secure rwxl 12 0x18000 0x1a000 Non-Secure rwxl 13 0x1a000 0x1c000 Non-Secure rwxl 14 0x1c000 0x1e000 Non-Secure rwxl 15 0x1e000 0x20000 Non-Secure rwxl 16 0x20000 0x22000 Non-Secure rwxl 17 0x22000 0x24000 Non-Secure rwxl 18 0x24000 0x26000 Non-Secure rwxl 19 0x26000 0x28000 Non-Secure rwxl 20 0x28000 0x2a000 Non-Secure rwxl 21 0x2a000 0x2c000 Non-Secure rwxl 22 0x2c000 0x2e000 Non-Secure rwxl 23 0x2e000 0x30000 Non-Secure rwxl 24 0x30000 0x32000 Non-Secure rwxl 25 0x32000 0x34000 Non-Secure rwxl 26 0x34000 0x36000 Non-Secure rwxl 27 0x36000 0x38000 Non-Secure rwxl 28 0x38000 0x3a000 Non-Secure rwxl 29 0x3a000 0x3c000 Non-Secure rwxl 30 0x3c000 0x3e000 Non-Secure rwxl 31 0x3e000 0x40000 Non-Secure rwxl Peripheral Domain Status 00 NRF_P0 Non-Secure OK 01 NRF_CLOCK Non-Secure OK 02 NRF_RTC1 Non-Secure OK 03 NRF_NVMC Non-Secure OK 04 NRF_UARTE1 Non-Secure OK 05 NRF_UARTE2 Secure SKIP 06 NRF_TWIM2 Non-Secure OK 07 NRF_SPIM3 Non-Secure OK 08 NRF_TIMER0 Non-Secure OK 09 NRF_TIMER1 Non-Secure OK 10 NRF_TIMER2 Non-Secure OK 11 NRF_SAADC Non-Secure OK 12 NRF_PWM0 Non-Secure OK 13 NRF_PWM1 Non-Secure OK 14 NRF_PWM2 Non-Secure OK 15 NRF_PWM3 Non-Secure OK 16 NRF_IPC Non-Secure OK 17 NRF_VMC Non-Secure OK 18 NRF_FPU Non-Secure OK 19 NRF_EGU1 Non-Secure OK 20 NRF_EGU2 Non-Secure OK 21 NRF_GPIOTE1 Non-Secure OK SPM: NS image at 0x18200 SPM: NS MSP at 0x2002d5a0 SPM: NS reset vector at 0x27c41 SPM: prepare to jump to Non-Secure image. ***** Booting Zephyr OS v1.14.99-ncs2 ***** [00:00:00.402,496] <dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMODEMTRACE=0 [00:00:00.418,548] <dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK [00:00:00.426,483] <dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMAGPIO=1,1,1,7,1,746,803,2,698,748,2,1710,2200,3,824,894,4,880,960,5,791,849,7,1574,1577 [00:00:00.448,425] <dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK [00:00:00.456,390] <dbg> board_nonsecure.pca20035_magpio_configure: MAGPIO successfully configured Asset tracker started [00:00:00.480,987] <dbg> nrf_cloud_transport.nct_client_id_get: client_id = nrf-352656100747305 [00:00:00.490,142] <dbg> nrf_cloud_transport.nct_topics_populate: shadow_base_topic: $aws/things/nrf-352656100747305/shadow [00:00:00.501,739] <dbg> nrf_cloud_transport.nct_topics_populate: accepted_topic: $aws/things/nrf-352656100747305/shadow/get/accepted [00:00:00.514,160] <dbg> nrf_cloud_transport.nct_topics_populate: rejected_topic: $aws/things/nrf-352656100747305/shadow/get/rejected [00:00:00.526,611] <dbg> nrf_cloud_transport.nct_topics_populate: update_delta_topic: $aws/things/nrf-352656100747305/shadow/update/delta [00:00:00.539,428] <dbg> nrf_cloud_transport.nct_topics_populate: update_topic: $aws/things/nrf-352656100747305/shadow/update [00:00:00.551,177] <dbg> nrf_cloud_transport.nct_topics_populate: shadow_get_topic: $aws/things/nrf-352656100747305/shadow/get Connecting to LTE network. This may take several minutes. [00:00:02.313,140] <dbg> lte_lc.at_handler: recv: +CEREG: 2,"1F00","00799001",7 [00:00:07.475,524] <dbg> lte_lc.at_handler: recv: +CEREG: 5,"1F00","00799001",7 Connected to LTE network [00:00:17.235,809] <dbg> nrf_cloud_transport.nct_connect: IPv4 Address 0x1f49a436 cloud_connect failed: -111 LTE link disconnect ***** B***** Booting Zephyr OS v1.14.99-ncs2 ***** [00:00:01.842,376] <dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMODEMTRACE=0 [00:00:01.858,551] <dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK [00:00:01.866,485] <dbg> board_nonsecure.pca20035_magpio_configure: AT CMD: AT%XMAGPIO=1,1,1,7,1,746,803,2,698,748,2,1710,2200,3,824,894,4,880,960,5,791,849,7,1574,1577 [00:00:01.888,549] <dbg> board_nonsecure.pca20035_magpio_configure: AT RESP: OK [00:00:01.896,514] <dbg> board_nonsecure.pca20035_magpio_configure: MAGPIO successfully configured Asset tracker started [00:00:01.921,356] <dbg> nrf_cloud_transport.nct_client_id_get: client_id = nrf-352656100747305 [00:00:01.930,511] <dbg> nrf_cloud_transport.nct_topics_populate: shadow_base_topic: $aws/things/nrf-352656100747305/shadow [00:00:01.942,108] <dbg> nrf_cloud_transport.nct_topics_populate: accepted_topic: $aws/things/nrf-352656100747305/shadow/get/accepted [00:00:01.954,559] <dbg> nrf_cloud_transport.nct_topics_populate: rejected_topic: $aws/things/nrf-352656100747305/shadow/get/rejected [00:00:01.966,979] <dbg> nrf_cloud_transport.nct_topics_populate: update_delta_topic: $aws/things/nrf-352656100747305/shadow/update/delta [00:00:01.979,766] <dbg> nrf_cloud_transport.nct_topics_populate: update_topic: $aws/things/nrf-352656100747305/shadow/update [00:00:01.991,516] <dbg> nrf_cloud_transport.nct_topics_populate: shadow_get_topic: $aws/things/nrf-352656100747305/shadow/get Connecting to LTE network. This may take several minutes. [00:00:03.482,543] <dbg> lte_lc.at_handler: recv: +CEREG: 2,"1F00","00799002",7 [00:00:18.840,545] <dbg> lte_lc.at_handler: recv: +CEREG: 2,"1F00","00799001",7 [00:00:30.033,996] <dbg> lte_lc.at_handler: recv: +CEREG: 5,"1F00","00799001",7 Connected to LTE network [00:00:30.386,901] <dbg> nrf_cloud_transport.nct_connect: IPv4 Address 0x6cea5634 cloud_connect failed: -111 LTE link disconnect Shutdown modem
