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Thingy 91 not connecting

huligens

Hello, 

I have received Thingy 91 for demo purpouses including the SIM from iBasis, but I am unable to set up the device as it is not connecting to the cloud.

I have linked SIM already to the cloud, but device is not connecting at all.

In our country we do not have LTE-M, but NB-IoT and the Thingy is not switching automaticaly.

I have tried to update trough the nRF programmer, but I am unable to set the device to MCUboot mode to execute the firmware update. 

Any tips how to set the device to the MCUboot mode?
Turning on the device and presing SW3 button does not work. Is there any notification, that I am in this mode whatsoever?

I am beginner (sales) and I have to set up the demos for the presentations :)

Thank you.

  • 0

    Hello, 

    I have received Thingy 91 for demo purpouses including the SIM from iBasis, but I am unable to set up the device as it is not connecting to the cloud.

    What location are you based? From  web page you can find the network coverage of iBasis. Make sure it is supported in your country.

     

    In our country we do not have LTE-M, but NB-IoT and the Thingy is not switching automaticaly.

     You should be able to change the mode using e.g. LTE Link Monitor. Issue the following command:

    AT+CFUN=4

AT%XSYSTEMMODE=0,1,0,0

AT+CFUN=1

    Are you able to get any output from the Thingy:91 when connected to LTE Link Monitor?

     

    I have tried to update trough the nRF programmer, but I am unable to set the device to MCUboot mode to execute the firmware update. 

     If you have access to an nRF9160 DK you can program the Thingy:91 using a 10-pin debug probe.

     Edit: Or if you find a Segger JLink Programmer which supports Arm Cortex M33 devices.

    Turning on the device and presing SW3 button does not work. Is there any notification, that I am in this mode whatsoever?

     If the device is completely dark (no blinking LED) then you should be in serial recovery mode, ready to connect with the Programmer app found in nRF Connect for Desktop

    Kind regards,
    Øyvind

  • 0

    Hello,

    my device is breathing blue only. I will try the LTE Link monitor commands, but the response is not always there. Most of the time i got the timeout error message and give you feedback.

    MCUboot - when i press the button during the startup the device is still blinking blue as usual. There is no change :( 

  • 0 in reply to Øyvind

    Hello there is a log from the device in LTE Link monitor.

    LTE in the right corner is red: Not registred or denied or UICC failure 

    Could it be that the sim-card from iBasis does not cover our country? (Czech Republic)

    2020-04-01T11:07:38.437Z INFO Application data folder: C:\Users\GAD010\AppData\Roaming\nrfconnect\pc-nrfconnect-linkmonitor
2020-04-01T11:07:38.605Z DEBUG App pc-nrfconnect-linkmonitor v1.1.1 official
2020-04-01T11:07:38.605Z DEBUG App path: C:\Users\GAD010\.nrfconnect-apps\node_modules\pc-nrfconnect-linkmonitor
2020-04-01T11:07:38.605Z DEBUG nRFConnect 3.3.1 is supported by the app (^3.2.0)
2020-04-01T11:07:38.605Z DEBUG nRFConnect path: C:\Users\GAD010\AppData\Local\Programs\nrfconnect\resources\app.asar
2020-04-01T11:07:38.605Z DEBUG HomeDir: C:\Users\GAD010
2020-04-01T11:07:38.605Z DEBUG TmpDir: C:\Users\GAD010\AppData\Local\Temp
2020-04-01T11:07:38.609Z VERBOSE Could not fetch serial number for serial port at COM3
2020-04-01T11:07:38.609Z VERBOSE Could not fetch serial number for serial port at COM4
2020-04-01T11:07:38.609Z ERROR Error while probing devices: Error occured when get serial numbers. Errorcode: CouldNotCallFunction (0x9)
Lowlevel error: INVALID_OPERATION (fffffffe)

2020-04-01T11:07:41.460Z INFO Modem port is opened
2020-04-01T11:07:41.470Z DEBUG modem >> AT+CFUN?\x0D\x0A
2020-04-01T11:07:41.514Z DEBUG modem << +CFUN: 1\x0D
2020-04-01T11:07:41.519Z DEBUG modem << \x0A
2020-04-01T11:07:41.522Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:41.551Z DEBUG modem >> AT+CGSN=1\x0D\x0A
2020-04-01T11:07:41.559Z DEBUG modem << +CGSN: "352656100981037"\x0D
2020-04-01T11:07:41.562Z DEBUG modem << \x0A
2020-04-01T11:07:41.564Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:41.568Z DEBUG modem >> AT+CGMI\x0D\x0A
2020-04-01T11:07:41.581Z DEBUG modem << Nordic Semiconductor ASA\x0D
2020-04-01T11:07:41.584Z DEBUG modem << \x0A
2020-04-01T11:07:41.587Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:41.596Z DEBUG modem >> AT+CGMM\x0D\x0A
2020-04-01T11:07:41.602Z DEBUG modem << nRF9160-SICA\x0D
2020-04-01T11:07:41.613Z DEBUG modem << \x0A
2020-04-01T11:07:41.617Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:41.627Z DEBUG modem >> AT+CGMR\x0D\x0A
2020-04-01T11:07:41.634Z DEBUG modem << mfw_nrf9160_1.0.1\x0D
2020-04-01T11:07:41.637Z DEBUG modem << \x0A
2020-04-01T11:07:41.646Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:41.648Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.0.1] SerNr: 352656100981037
2020-04-01T11:07:41.654Z DEBUG modem >> AT+CEMODE?\x0D\x0A
2020-04-01T11:07:41.666Z DEBUG modem << +CEMODE: 2\x0D
2020-04-01T11:07:41.669Z DEBUG modem << \x0A
2020-04-01T11:07:41.671Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:41.684Z DEBUG modem >> AT%XCBAND=?\x0D\x0A
2020-04-01T11:07:41.692Z DEBUG modem << %XCBAND: (2,3,4,8,12,13,20,28)\x0D
2020-04-01T11:07:41.698Z DEBUG modem << \x0A
2020-04-01T11:07:41.700Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:41.721Z DEBUG modem >> AT+CMEE?\x0D\x0A
2020-04-01T11:07:41.729Z DEBUG modem << +CMEE: 0\x0D
2020-04-01T11:07:41.733Z DEBUG modem << \x0A
2020-04-01T11:07:41.734Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:41.738Z DEBUG modem >> AT+CMEE=1\x0D\x0A
2020-04-01T11:07:41.745Z DEBUG modem << OK\x0D
2020-04-01T11:07:41.750Z DEBUG modem >> AT+CNEC?\x0D\x0A
2020-04-01T11:07:41.755Z DEBUG modem << +CNEC: 0\x0D\x0A
2020-04-01T11:07:41.759Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:41.764Z DEBUG modem >> AT+CNEC=24\x0D\x0A
2020-04-01T11:07:41.769Z DEBUG modem << OK\x0D
2020-04-01T11:07:41.776Z DEBUG modem >> AT+CGEREP?\x0D\x0A
2020-04-01T11:07:41.782Z DEBUG modem << +CGEREP: 0,0\x0D
2020-04-01T11:07:41.786Z DEBUG modem << \x0A
2020-04-01T11:07:41.788Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:41.796Z DEBUG modem >> AT+CGDCONT?\x0D\x0A
2020-04-01T11:07:41.802Z DEBUG modem << OK\x0D
2020-04-01T11:07:41.812Z DEBUG modem >> AT+CGACT?\x0D\x0A
2020-04-01T11:07:41.816Z DEBUG modem << OK\x0D
2020-04-01T11:07:41.819Z DEBUG modem >> AT+CGEREP=1\x0D\x0A
2020-04-01T11:07:41.827Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:41.832Z DEBUG modem >> AT+CIND=1,1,1\x0D\x0A
2020-04-01T11:07:41.843Z DEBUG modem << OK\x0D\x0A
2020-04-01T11:07:41.847Z DEBUG modem >> AT+CEREG=2\x0D\x0A
2020-04-01T11:07:41.852Z DEBUG modem << OK\x0D
2020-04-01T11:07:41.860Z DEBUG modem >> AT+CEREG?\x0D\x0A
2020-04-01T11:07:41.870Z DEBUG modem << +CEREG: 2,4,"FFFE","FFFFFFFF",7\x0D
2020-04-01T11:07:41.879Z DEBUG modem << \x0A
2020-04-01T11:07:41.880Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:41.893Z DEBUG modem >> AT%CESQ=1\x0D\x0A
2020-04-01T11:07:41.897Z DEBUG modem << OK\x0D
2020-04-01T11:07:41.900Z DEBUG modem >> AT+CESQ\x0D\x0A
2020-04-01T11:07:41.910Z DEBUG modem << +CESQ: 99,99,255,255,255,255\x0D\x0A
2020-04-01T11:07:41.914Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:41.921Z DEBUG modem >> AT%XSIM=1\x0D\x0A
2020-04-01T11:07:41.928Z DEBUG modem << OK\x0D
2020-04-01T11:07:41.932Z DEBUG modem >> AT%XSIM?\x0D\x0A
2020-04-01T11:07:41.938Z DEBUG modem << %XSIM: 1\x0D
2020-04-01T11:07:41.945Z DEBUG modem << \x0A
2020-04-01T11:07:41.947Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:41.963Z DEBUG modem >> AT+CPIN?\x0D\x0A
2020-04-01T11:07:41.969Z DEBUG modem << +CPIN: READY\x0D
2020-04-01T11:07:41.977Z DEBUG modem << \x0A
2020-04-01T11:07:41.978Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:41.986Z DEBUG modem >> AT+CPINR="SIM PIN"\x0D\x0A
2020-04-01T11:07:42.002Z DEBUG modem << +CPINR: "SIM PIN",3\x0D
2020-04-01T11:07:42.005Z DEBUG modem << \x0A
2020-04-01T11:07:42.007Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:42.019Z DEBUG modem >> AT+CIMI\x0D\x0A
2020-04-01T11:07:42.025Z DEBUG modem << 204080813551131\x0D
2020-04-01T11:07:42.027Z DEBUG modem << \x0A
2020-04-01T11:07:42.028Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:07:42.030Z INFO IMSIdentity: 204080813551131
2020-04-01T11:08:11.893Z DEBUG modem >> AT+CFUN=4\x0D\x0A
2020-04-01T11:08:11.914Z DEBUG modem << OK\x0D
2020-04-01T11:08:11.927Z DEBUG modem << [00:00:44.150,268] \x1B[0m<dbg> lte_lc.at_handler: recv: %CESQ: 255,0\x0D\x0A
2020-04-01T11:08:11.930Z DEBUG modem << \x1B[0m\x0D\x0A
2020-04-01T11:08:11.933Z DEBUG modem << [00:00:44.156,890] \x1B[0m<dbg> lte_lc.at_handler: recv: +CEREG: 0,"FFFE","FFFFFFFF",7\x0D\x0A
2020-04-01T11:08:11.936Z DEBUG modem << \x1B[0m\x0D\x0A
2020-04-01T11:08:11.959Z DEBUG modem << [00:00:44.164,978] \x1B[0m<dbg> lte_lc.at_handler: recv: %XSIM: 1\x0D\x0A
2020-04-01T11:08:11.967Z DEBUG modem << \x1B[0m\x0D\x0A
2020-04-01T11:08:11.978Z DEBUG modem << [00:00:44.171,203] \x1B[0m<dbg> lte_lc.at_handler: recv: %XSIM: 0\x0D\x0A
2020-04-01T11:08:11.981Z DEBUG modem << \x1B[0m\x0D\x0A
2020-04-01T11:08:18.749Z DEBUG modem >> AT%XSYSTEMMODE=0,1,0,0\x0D\x0A
2020-04-01T11:08:18.765Z DEBUG modem << OK\x0D
2020-04-01T11:08:22.383Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2020-04-01T11:08:22.423Z DEBUG modem << OK\x0D
2020-04-01T11:08:22.436Z DEBUG modem << [00:00:54.658,813] \x1B[0m<dbg> lte_lc.at_handler: recv: %XSIM: 0\x0D\x0A
2020-04-01T11:08:22.438Z DEBUG modem << \x1B[0m\x0D\x0A
2020-04-01T11:08:23.012Z DEBUG modem << [00:00:55.241,729] \x1B[0m<dbg> lte_lc.at_handler: recv: %XSIM: 1\x0D\x0A
2020-04-01T11:08:23.014Z DEBUG modem << \x1B[0m\x0D\x0A
2020-04-01T11:08:23.027Z DEBUG modem << [00:00:55.248,138] \x1B[0m<dbg> lte_lc.at_handler: recv: %XSIM: 1\x0D\x0A
2020-04-01T11:08:23.031Z DEBUG modem << \x1B[0m\x0D\x0A
2020-04-01T11:08:24.413Z DEBUG modem >> AT+CFUN?\x0D\x0A
2020-04-01T11:08:24.422Z DEBUG modem << +CFUN: 1\x0D
2020-04-01T11:08:24.443Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.448Z DEBUG modem >> AT+CGSN=1\x0D\x0A
2020-04-01T11:08:24.459Z DEBUG modem << +CGSN: "352656100981037"\x0D
2020-04-01T11:08:24.462Z DEBUG modem << \x0A
2020-04-01T11:08:24.464Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.473Z DEBUG modem >> AT+CGMI\x0D\x0A
2020-04-01T11:08:24.480Z DEBUG modem << Nordic Semiconductor ASA\x0D
2020-04-01T11:08:24.491Z DEBUG modem << \x0A
2020-04-01T11:08:24.493Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.498Z DEBUG modem >> AT+CGMM\x0D\x0A
2020-04-01T11:08:24.510Z DEBUG modem << nRF9160-SICA\x0D
2020-04-01T11:08:24.512Z DEBUG modem << \x0A
2020-04-01T11:08:24.515Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.526Z DEBUG modem >> AT+CGMR\x0D\x0A
2020-04-01T11:08:24.533Z DEBUG modem << mfw_nrf9160_1.0.1\x0D
2020-04-01T11:08:24.543Z DEBUG modem << \x0A
2020-04-01T11:08:24.545Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.546Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.0.1] SerNr: 352656100981037
2020-04-01T11:08:24.547Z DEBUG modem >> AT+CEMODE?\x0D\x0A
2020-04-01T11:08:24.561Z DEBUG modem << +CEMODE: 0\x0D
2020-04-01T11:08:24.563Z DEBUG modem << \x0A
2020-04-01T11:08:24.566Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.581Z DEBUG modem >> AT%XCBAND=?\x0D\x0A
2020-04-01T11:08:24.591Z DEBUG modem << %XCBAND: (2,3,4,8,12,13,20,28)\x0D\x0A
2020-04-01T11:08:24.594Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.609Z DEBUG modem >> AT+CMEE?\x0D\x0A
2020-04-01T11:08:24.615Z DEBUG modem << +CMEE: 1\x0D
2020-04-01T11:08:24.627Z DEBUG modem << \x0A
2020-04-01T11:08:24.631Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.641Z DEBUG modem >> AT+CNEC?\x0D\x0A
2020-04-01T11:08:24.656Z DEBUG modem << +CNEC: 24\x0D
2020-04-01T11:08:24.659Z DEBUG modem << \x0A
2020-04-01T11:08:24.661Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.664Z DEBUG modem >> AT+CGEREP?\x0D\x0A
2020-04-01T11:08:24.681Z DEBUG modem << +CGEREP: 1,0\x0D
2020-04-01T11:08:24.692Z DEBUG modem << \x0A
2020-04-01T11:08:24.694Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.706Z DEBUG modem >> AT+CIND=1,1,1\x0D\x0A
2020-04-01T11:08:24.710Z DEBUG modem << OK\x0D
2020-04-01T11:08:24.713Z DEBUG modem >> AT+CEREG=2\x0D\x0A
2020-04-01T11:08:24.723Z DEBUG modem << OK\x0D
2020-04-01T11:08:24.726Z DEBUG modem >> AT+CEREG?\x0D\x0A
2020-04-01T11:08:24.740Z DEBUG modem << +CEREG: 2,0,"FFFE","FFFFFFFF",9\x0D\x0A
2020-04-01T11:08:24.743Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.759Z DEBUG modem >> AT%CESQ=1\x0D\x0A
2020-04-01T11:08:24.763Z DEBUG modem << OK\x0D
2020-04-01T11:08:24.774Z DEBUG modem >> AT+CESQ\x0D\x0A
2020-04-01T11:08:24.789Z DEBUG modem << +CESQ: 99,99,255,255,255,255\x0D
2020-04-01T11:08:24.791Z DEBUG modem << \x0A
2020-04-01T11:08:24.793Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.808Z DEBUG modem >> AT%XSIM=1\x0D\x0A
2020-04-01T11:08:24.812Z DEBUG modem << OK\x0D
2020-04-01T11:08:24.824Z DEBUG modem >> AT%XSIM?\x0D\x0A
2020-04-01T11:08:24.829Z DEBUG modem << %XSIM: 1\x0D
2020-04-01T11:08:24.840Z DEBUG modem << \x0A
2020-04-01T11:08:24.842Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.857Z DEBUG modem >> AT+CPIN?\x0D\x0A
2020-04-01T11:08:24.863Z DEBUG modem << +CPIN: READY\x0D
2020-04-01T11:08:24.874Z DEBUG modem << \x0A
2020-04-01T11:08:24.876Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.890Z DEBUG modem >> AT+CPINR="SIM PIN"\x0D\x0A
2020-04-01T11:08:24.907Z DEBUG modem << +CPINR: "SIM PIN",3\x0D
2020-04-01T11:08:24.909Z DEBUG modem << \x0A
2020-04-01T11:08:24.910Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.926Z DEBUG modem >> AT+CIMI\x0D\x0A
2020-04-01T11:08:24.939Z DEBUG modem << 204080813551131\x0D
2020-04-01T11:08:24.943Z DEBUG modem << \x0A
2020-04-01T11:08:24.944Z DEBUG modem << OK\x0D\x0A\x00
2020-04-01T11:08:24.945Z INFO IMSIdentity: 204080813551131

  • 0 in reply to huligens

    Hello,

    From the LTE Link Monitor output we can see that the Network registration status +CEREG returns:
    +CEREG: 2,0,"FFFE","FFFFFFFF",9  

    And the Signal quality notification %CESQ returns:
    +CESQ: 99,99,255,255,255,255 

    Indicating that iBasis is not supported in Czech Republic, as expected according to the network coverage of iBasis.

    Can you try with another SIM card? 

    Regarding the issue of not getting the device in MCUboot mode. Is this a completely new device? 

    Kind regards,
    Øyvind

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