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Failure to activate SIM

crasspm

Hello,

I'm trying to activate an iBasis SIM that I had on another account.  I closed my old account but I can't activate the sim on my new account.  See image attached.

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    Hi.

    If the SIM card has been activated once, there is no need to "activate" it again.

    The SIM card is not tied to an nRF Cloud account or any hardware.

    So everything should work as normal, except that you can no longer see how much data you have left on the SIM card.

    That said, you should be able to add a SIM card to multiple accounts. Are you certain that you entered the ICCID and PUK correctly?

    Best regards,

    Didrik

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  • 0

    Hi.

    If the SIM card has been activated once, there is no need to "activate" it again.

    The SIM card is not tied to an nRF Cloud account or any hardware.

    So everything should work as normal, except that you can no longer see how much data you have left on the SIM card.

    That said, you should be able to add a SIM card to multiple accounts. Are you certain that you entered the ICCID and PUK correctly?

    Best regards,

    Didrik

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