Error adding my Thingy 91 to nrfCloud

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I am getting the error:

There was an error adding your device: No device found with id 'nrf-352656100878829'. Verify you are passing a valid device id and not a device name. Also ensure that your device is powered on and its LED(s) indicate that it is connected to nRFCloud. If the LED(s) do not indicate a connection, there may be a problem with your device certificate. In that case, search Nordic DevZone for "certificate update" for a possible solution.

when adding my Thingy 91.

I think it is because there is no iBasis SIM connectivity in South Africa. Is that correct?

If there is how can I work out if there is connectivity in my particular area?

If not, how long before there is? Is there an alternative way to use the Thingy?

[buff]

Hi Didrik,

The LED is blueish... The same colour as when it starts.

Vodacom is operating an NB-IOT network but it is not national coverage.

I even had a friend who drives around a lot, take it, in the hopes that they would have a higher chance of being in an area that supports NB-IOT.

How would I see the logs on the device? I have shared the error message from the nrfcloud application.

[Didrik Rokhaug]

If you connect the Thingy to a computer with a USB cable, it should appear as two COM ports. One of them will output a log from the application running on the nRF9160.

https://developer.nordicsemi.com/nRF_Connect_SDK/doc/latest/nrf/ug_thingy91.html#connecting-to-thingy-91-serial-ports

But, from your description, it sounds like it never changes away from "white". As the plastic housing has a slightly blue tint to it most of the colors come out slightly blueish.

It should turn "yellow" when the Thingy is ready to be added to nRF Cloud.

https://developer.nordicsemi.com/nRF_Connect_SDK/doc/latest/nrf/applications/asset_tracker/README.html#user-interface