nRF Connect v3.3.3 - Programmer Issue "Unsupported device."

[ejohnston]

I have been able to program the nRF52 DK perfectly the past couple weeks and just recently got an nRF9160 DK.

I tried to update the 9160 DK to the latest firmware using the nRF Connect - Programmer and I receive the following error:

"Unsupported device. The detected device could not be recognized as neither JLink device nor Nordic USB device." Screenshot attached in the link below.

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When I program the nRF52 DK, it works fine. I am on Windows 10.

Any suggestions?

[Øyvind]

Hello, 

What version of the nRF Command Line Tools are you using? 

Kind regards,
Øyvind

[ejohnston]

How do I get the nRF Command Line Tools version on Windows? 

I can see this line "Using nrfjprog library 10.8.0, pc-nrfjprog-js 1.7.2" from the nRF Connect Programmer.

[Øyvind]

My apologies for the short response. 

ejohnston said:

How do I get the nRF Command Line Tools version on Windows? 

Open the command prompt and issue the command:
nrfjprog -v

Can you please check what the latest JLinkARM.dll version you are using? The latest version is 6.80a and can be downloaded from here, under J-Link Software and Documentation pack for Windows

ejohnston said:

I can see this line "Using nrfjprog library 10.8.0, pc-nrfjprog-js 1.7.2" from the nRF Connect Programmer.

 I was not able to see this in the screenshot provided, as it is too small. However, this is the correct version nRF Command Line Tool as nrfjprog 10.8.0 is apart of the latest version. 

Kind regards,
Øyvind

  

[ejohnston]

Updated JLink to 6.80a and it worked. Thank you.

[Øyvind]

Happy to hear!

Have a great day! 

-Øyvind