Using nrf connect programmer fails to program the 52810

[Ryon_pan]

Hi,

I can use the nrf connect programmer to burn after merging the softdevice and the application.

but i can not use the nrf connect programmer to burn after merging the bootloader softdevice and the application. and I can successfully burn after the bootloader softdevice and application with nrfjprog.

do you know why i can not burn it with nrf connect programmer?

attach file is log

Blaze_2020-07-09T10_05_44.746Z-log.txt

[Amanda Hsieh]

Hi,

I am working on your case and will reply later. 

The support staff is reduced during the summer holidays, and you may experience delayed answers.

-Amanda H. 

[Ryon_pan]

hi,

sorry for late reply.

i am using all commands as follows:

1.nrfutil settings generate --family NRF52810 --application ble_app_buttonless_dfu_pca10040e_s112.hex --application-version 0 --bootloader-version 0 --bl-settings-version 1 bootloader_settings.hex

2.mergehex.exe --merge secure_bootloader_ble_s112_pca10040e.hex  bootloader_settings.hex --output production_final1.hex

3.mergehex.exe --merge s112_nrf52_6.1.1_softdevice.hex ble_app_buttonless_dfu_pca10040e_s112.hex  production_final1.hex --output nrf52810_RL_FW_V1.0.1.hex

note that I am using sdk15.3

I used this command to program:nrfjprog -f NRF52 --program nrf52810_RL_FW_V1.0.1.hex --chiperase --verify nrf52810_RL_FW_V1.0.1.hex --reset

it was ok.but it was not ok by using nrf connect programmer 

[Amanda Hsieh]

Hi Ryon, 

Could you upload the image for us to reproduce the issue? Thanks. 

-Amanda H.

[Ryon_pan]

hi, 

i have uploaded the image, as follows:

nrf52810_RL_FW_V1.0.1.hex

[Amanda Hsieh]

Hi Ryon, 

Thanks. The engineer is investigating the issue. I will update if I have anything. 

-Amanda H.

[Ryon_pan]

Hi, Amanda

What is the status now?

do engineer find the reason?

[Amanda Hsieh]

Hi Ryon, 

Yes, It is a double reset issue in the nrfjprog library. Thanks for the report. We will fix it. 

-Amanda H.