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what wrong with nordic tech support?

I am working on usb dfu for their one of the new chipset. but there is some issue, I keep trying different things and post on the ticket, but just no one responds. the sdk skip the examples with no reason, or you should tell me it is not working. I post several tasks about this question, and there are no responses for weeks. this is the worst time I never meet before. I am so said nordic's support become like this, slow and useless. the last supporting people ask me to check a blog post three years ago. I want to use the newest chip but check the document three years ago? anyway, old doc may be helpful, but I just want to ask what's the difference between that blog and the documents?

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