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Bad NB-IoT signal strength in UK

Hi!

    We are developing a board with nRF9160 and want to use it on NB-IoT mode.

    The development is made in Romania, Cluj-Napoca and here we have no problem with it. Even at -120 dBm we can connect to the network and change data with our UK server. Here we usually have -80 dBm inside the building and everything works just fine. We use a Vodafone UK SIM in Romania with the roamin enabled.

    When we try to use the same hardware and software in UK things start changing. Inside the building (in central London), it never connects to the network. Outside things are better, but only when we have a straight line to the signal towers. But when this happen RSSI is very good, like -54 dBm. It is a strange behavior because for example, once we had -65 dBm near a building, but when we cross the corner it disconnected and never connected again in that spot, like the building absorbed all the signal from the cellular tower. The same behavior resulted when tested in Liverpool.

    I should tell that Vodafone Romania used B20 for NB-IoT and Vodafone UK use B8 and B20 for NB-IoT according with this website https://halberdbastion.com/technology/iot/iot-protocols/nb-iot-lte-cat-nb1.

    Also I will post few AT commands and the answers here just to clarify some things.

                          SENT: AT%XCBAND=?
                          %XCBAND: (1,2,3,4,5,8,12,13,17,19,20,25,26,28,66)

                          SENT: AT%XDATAPRFL?
                          %XDATAPRFL: 4

                          SENT: AT%XSYSTEMMODE?
                          %XSYSTEMMODE: 0,1,0,0

     Vodefone UK recommended us to enable deep search using AT%XDEEPSEARCH=1, but with no changes (I don't understand exactly if we should enable it or not). Also they told us to search for neighbor networks using AT%NBRGRSRP, but from what I see this works only after a connection with the tower was established and we can't connect. Also when calling AT%COPS=? and the network mode is set to NB-IoT we get no results, or maybe sometime +CEREG: 2,"FFFE","FFFFFFFF",9,0,0,"11100000","11100000" is returned. When I send this command (AT%COPS=?) in Romania even without the SIM, it finds Vodafone. If we change to LTE-M in London and use AT%COPS=? a network is returned which I think is O2, but not sure because we are interested mainly on NB-IoT.

    The hardware was reviewed by an engineer on DevZone and he found no problem. And we tested this with few external antennas and one chip antenna with the same results. Also nRF9160 DK is unable to connect to network when using the AT firmware and last modem firmware.

     I hope we are setting something bad otherwise we should change the chip and this will cost us a lot because we already developed the code for this in Romania where everything worked fine, but the client is from UK.

     Today I will test the board in different places in Cluj-Napoca just to eliminate the possibility that our office is placed very favorable and I will write a comment here if something is getting bad in Romania too.

     Is there anyone that had the same problem? We done a lots of tests and we found nothing.

Thank you!

    

Parents Reply Children
  • Okay, thank you! I've forwarded this the trace to the modem team and you'll hear back from me as soon as they find anything or if they request more information. 

  • Hi again, could you please take a longer trace. The cell search is still ongoing in the trace you attached.

    Please start the trace right after the device is switched on and then switch the device off when you have taken a long enough trace.

    The trace doesn't give us any information about the parameters for the search because it starts from the middle of searching and stops before the end of the search. Please take a trace that lasts for ten minutes.

    Best regards,

    Heidi

  • Hi,

    I finally got remote access to a PC in London's office where we have connected a nRF9160DK with a Vodafone SIM inside.

    I Updated modem to v1.2.0 and our code that is set on NB-IoT.

    Here you can find the log and the trace for a little more than 10 minutes. I started log and tracing before I flashed because I don't have physical access to reset the board.

    And I should update the log with the results of AT+CFUN? which will be in another log file, the one made at 10:41.

    2020-08-13T10:17:47.282Z DEBUG modem << *** Booting Zephyr OS build v2.1.99-ncs1  ***
    2020-08-13T10:17:47.306Z DEBUG modem << [00:00:00.004,150] [0m<inf> mcuboot: Starting bootloader[0m
    2020-08-13T10:17:47.311Z DEBUG modem << [00:00:00.012,512] [0m<inf> mcuboot: Primary image: magic=unset, swap_type=0x1, copy_done=0x3, image_ok=0x1[0m
    2020-08-13T10:17:47.335Z DEBUG modem << [00:00:00.026,123] [0m<inf> mcuboot: Boot source: none[0m
    2020-08-13T10:17:47.338Z DEBUG modem << [00:00:00.033,538] [0m<inf> mcuboot: Swap type: none[0m
    2020-08-13T10:17:47.525Z DEBUG modem << [00:00:00.323,364] [0m<inf> mcuboot: Bootloader chainload address offset: 0xc000[0m
    2020-08-13T10:17:47.572Z DEBUG modem << [00:00:00.333,740] [0m<inf> mcuboot: Jumping to the first image slot[0m
    2020-08-13T10:17:47.599Z DEBUG modem << *** Booting Zephyr OS build v2.1.99-ncs1  ***
    2020-08-13T10:17:47.601Z DEBUG modem << Flash regionDomainPermissions
    2020-08-13T10:17:47.603Z DEBUG modem << 00 0x00000 0x08000 Securerwxl
    2020-08-13T10:17:47.605Z DEBUG modem << 01 0x08000 0x10000 Securerwxl
    2020-08-13T10:17:47.607Z DEBUG modem << 02 0x10000 0x18000 Securerwxl
    2020-08-13T10:17:47.608Z DEBUG modem << 03 0x18000 0x20000 Non-Securerwxl
    2020-08-13T10:17:47.612Z DEBUG modem << 04 0x20000 0x28000 Non-Securerwxl
    2020-08-13T10:17:47.613Z DEBUG modem << 05 0x28000 0x30000 Non-Securerwxl
    2020-08-13T10:17:47.619Z DEBUG modem << 06 0x30000 0x38000 Non-Securerwxl
    2020-08-13T10:17:47.621Z DEBUG modem << 07 0x38000 0x40000 Non-Securerwxl
    2020-08-13T10:17:47.622Z DEBUG modem << 08 0x40000 0x48000 Non-Securerwxl
    2020-08-13T10:17:47.624Z DEBUG modem << 09 0x48000 0x50000 Non-Securerwxl
    2020-08-13T10:17:47.625Z DEBUG modem << 10 0x50000 0x58000 Non-Securerwxl
    2020-08-13T10:17:47.651Z DEBUG modem << 11 0x58000 0x60000 Non-Securerwxl
    2020-08-13T10:17:47.654Z DEBUG modem << 12 0x60000 0x68000 Non-Securerwxl
    2020-08-13T10:17:47.656Z DEBUG modem << 13 0x68000 0x70000 Non-Securerwxl
    2020-08-13T10:17:47.659Z DEBUG modem << 14 0x70000 0x78000 Non-Securerwxl
    2020-08-13T10:17:47.662Z DEBUG modem << 15 0x78000 0x80000 Non-Securerwxl
    2020-08-13T10:17:47.664Z DEBUG modem << 16 0x80000 0x88000 Non-Securerwxl
    2020-08-13T10:17:47.666Z DEBUG modem << 17 0x88000 0x90000 Non-Securerwxl
    2020-08-13T10:17:47.668Z DEBUG modem << 18 0x90000 0x98000 Non-Securerwxl
    2020-08-13T10:17:47.669Z DEBUG modem << 19 0x98000 0xa0000 Non-Securerwxl
    2020-08-13T10:17:47.672Z DEBUG modem << 20 0xa0000 0xa8000 Non-Securerwxl
    2020-08-13T10:17:47.673Z DEBUG modem << 21 0xa8000 0xb0000 Non-Securerwxl
    2020-08-13T10:17:47.673Z DEBUG modem << 22 0xb0000 0xb8000 Non-Securerwxl
    2020-08-13T10:17:47.674Z DEBUG modem << 23 0xb8000 0xc0000 Non-Securerwxl
    2020-08-13T10:17:47.674Z DEBUG modem << 24 0xc0000 0xc8000 Non-Securerwxl
    2020-08-13T10:17:47.675Z DEBUG modem << 25 0xc8000 0xd0000 Non-Securerwxl
    2020-08-13T10:17:47.677Z DEBUG modem << 26 0xd0000 0xd8000 Non-Securerwxl
    2020-08-13T10:17:47.678Z DEBUG modem << 27 0xd8000 0xe0000 Non-Securerwxl
    2020-08-13T10:17:47.680Z DEBUG modem << 28 0xe0000 0xe8000 Non-Securerwxl
    2020-08-13T10:17:47.731Z DEBUG modem << 29 0xe8000 0xf0000 Non-Securerwxl
    2020-08-13T10:17:47.736Z DEBUG modem << 30 0xf0000 0xf8000 Non-Securerwxl
    2020-08-13T10:17:47.738Z DEBUG modem << 31 0xf8000 0x100000 Non-Securerwxl
    2020-08-13T10:17:47.740Z DEBUG modem << Non-secure callable region 0 placed in flash region 2 with size 32.
    2020-08-13T10:17:47.819Z DEBUG modem << SRAM regionDomainPermissions
    2020-08-13T10:17:47.822Z DEBUG modem << 00 0x00000 0x02000Securerwxl
    2020-08-13T10:17:47.825Z DEBUG modem << 01 0x02000 0x04000Securerwxl
    2020-08-13T10:17:47.839Z DEBUG modem << 02 0x04000 0x06000Securerwxl
    2020-08-13T10:17:47.841Z DEBUG modem << 03 0x06000 0x08000Securerwxl
    2020-08-13T10:17:47.843Z DEBUG modem << 04 0x08000 0x0a000Securerwxl
    2020-08-13T10:17:47.845Z DEBUG modem << 05 0x0a000 0x0c000Securerwxl
    2020-08-13T10:17:47.846Z DEBUG modem << 06 0x0c000 0x0e000Securerwxl
    2020-08-13T10:17:47.858Z DEBUG modem << 07 0x0e000 0x10000Securerwxl
    2020-08-13T10:17:47.859Z DEBUG modem << 08 0x10000 0x12000Non-Securerwxl
    2020-08-13T10:17:47.875Z DEBUG modem << 09 0x12000 0x14000Non-Securerwxl
    2020-08-13T10:17:47.878Z DEBUG modem << 10 0x14000 0x16000Non-Securerwxl
    2020-08-13T10:17:47.882Z DEBUG modem << 11 0x16000 0x18000Non-Securerwxl
    2020-08-13T10:17:47.884Z DEBUG modem << 12 0x18000 0x1a000Non-Securerwxl
    2020-08-13T10:17:47.884Z DEBUG modem << 13 0x1a000 0x1c000Non-Securerwxl
    2020-08-13T10:17:47.900Z DEBUG modem << 14 0x1c000 0x1e000Non-Securerwxl
    2020-08-13T10:17:47.902Z DEBUG modem << 15 0x1e000 0x20000Non-Securerwxl
    2020-08-13T10:17:47.903Z DEBUG modem << 16 0x20000 0x22000Non-Securerwxl
    2020-08-13T10:17:47.905Z DEBUG modem << 17 0x22000 0x24000Non-Securerwxl
    2020-08-13T10:17:47.906Z DEBUG modem << 18 0x24000 0x26000Non-Securerwxl
    2020-08-13T10:17:47.907Z DEBUG modem << 19 0x26000 0x28000Non-Securerwxl
    2020-08-13T10:17:47.908Z DEBUG modem << 20 0x28000 0x2a000Non-Securerwxl
    2020-08-13T10:17:47.909Z DEBUG modem << 21 0x2a000 0x2c000Non-Securerwxl
    2020-08-13T10:17:47.920Z DEBUG modem << 22 0x2c000 0x2e000Non-Securerwxl
    2020-08-13T10:17:47.921Z DEBUG modem << 23 0x2e000 0x30000Non-Securerwxl
    2020-08-13T10:17:47.923Z DEBUG modem << 24 0x30000 0x32000Non-Securerwxl
    2020-08-13T10:17:47.925Z DEBUG modem << 25 0x32000 0x34000Non-Securerwxl
    2020-08-13T10:17:47.927Z DEBUG modem << 26 0x34000 0x36000Non-Securerwxl
    2020-08-13T10:17:47.929Z DEBUG modem << 27 0x36000 0x38000Non-Securerwxl
    2020-08-13T10:17:47.931Z DEBUG modem << 28 0x38000 0x3a000Non-Securerwxl
    2020-08-13T10:17:47.932Z DEBUG modem << 29 0x3a000 0x3c000Non-Securerwxl
    2020-08-13T10:17:47.955Z DEBUG modem << 30 0x3c000 0x3e000Non-Securerwxl
    2020-08-13T10:17:47.956Z DEBUG modem << 31 0x3e000 0x40000Non-Securerwxl
    2020-08-13T10:17:47.958Z DEBUG modem << PeripheralDomainStatus
    2020-08-13T10:17:47.961Z DEBUG modem << 00 NRF_P0               Non-SecureOK
    2020-08-13T10:17:47.963Z DEBUG modem << 01 NRF_CLOCK            Non-SecureOK
    2020-08-13T10:17:47.964Z DEBUG modem << 02 NRF_RTC0             Non-SecureOK
    2020-08-13T10:17:47.966Z DEBUG modem << 03 NRF_RTC1             Non-SecureOK
    2020-08-13T10:17:47.975Z DEBUG modem << 04 NRF_NVMC             Non-SecureOK
    2020-08-13T10:17:47.977Z DEBUG modem << 05 NRF_UARTE1           Non-SecureOK
    2020-08-13T10:17:47.979Z DEBUG modem << 06 NRF_UARTE2           SecureSKIP
    2020-08-13T10:17:47.983Z DEBUG modem << 07 NRF_TWIM2            Non-SecureOK
    2020-08-13T10:17:47.984Z DEBUG modem << 08 NRF_SPIM3            Non-SecureOK
    2020-08-13T10:17:47.985Z DEBUG modem << 09 NRF_TIMER0           Non-SecureOK
    2020-08-13T10:17:47.987Z DEBUG modem << 10 NRF_TIMER1           Non-SecureOK
    2020-08-13T10:17:47.989Z DEBUG modem << 11 NRF_TIMER2           Non-SecureOK
    2020-08-13T10:17:47.994Z DEBUG modem << 12 NRF_SAADC            Non-SecureOK
    2020-08-13T10:17:48.013Z DEBUG modem << 13 NRF_PWM0             Non-SecureOK
    2020-08-13T10:17:48.014Z DEBUG modem << 14 NRF_PWM1             Non-SecureOK
    2020-08-13T10:17:48.015Z DEBUG modem << 15 NRF_PWM2             Non-SecureOK
    2020-08-13T10:17:48.016Z DEBUG modem << 16 NRF_PWM3             Non-SecureOK
    2020-08-13T10:17:48.017Z DEBUG modem << 17 NRF_WDT              Non-SecureOK
    2020-08-13T10:17:48.018Z DEBUG modem << 18 NRF_IPC              Non-SecureOK
    2020-08-13T10:17:48.020Z DEBUG modem << 19 NRF_VMC              Non-SecureOK
    2020-08-13T10:17:48.020Z DEBUG modem << 20 NRF_FPU              Non-SecureOK
    2020-08-13T10:17:48.021Z DEBUG modem << 21 NRF_EGU1             Non-SecureOK
    2020-08-13T10:17:48.022Z DEBUG modem << 22 NRF_EGU2             Non-SecureOK
    2020-08-13T10:17:48.024Z DEBUG modem << 23 NRF_DPPIC            Non-SecureOK
    2020-08-13T10:17:48.025Z DEBUG modem << 24 NRF_GPIOTE1          Non-SecureOK
    2020-08-13T10:17:48.026Z DEBUG modem << 25 NRF_REGULATORS       Non-SecureOK
    2020-08-13T10:17:48.027Z DEBUG modem << SPM: NS image at 0x18200
    2020-08-13T10:17:48.031Z DEBUG modem << SPM: NS MSP at 0x2002f668
    2020-08-13T10:17:48.033Z DEBUG modem << SPM: NS reset vector at 0x19819
    2020-08-13T10:17:48.035Z DEBUG modem << SPM: prepare to jump to Non-Secure image.
    2020-08-13T10:17:48.213Z DEBUG modem << *** Booting Zephyr OS build v2.1.99-ncs1  ***
    2020-08-13T10:17:48.224Z DEBUG modem << Initializing bsdlib
    2020-08-13T10:17:48.225Z DEBUG modem << Initialized bsdlib
    2020-08-13T10:17:48.237Z DEBUG modem << Firmware from Andrei's PC
    2020-08-13T10:17:48.238Z DEBUG modem << SPIM Example
    2020-08-13T10:17:48.239Z DEBUG modem << UDSENT: AT+CESQ
    2020-08-13T10:17:48.240Z DEBUG modem << P Task Started
    2020-08-13T10:17:48.242Z DEBUG modem << LTE Link Connecting ...
    2020-08-13T10:17:48.245Z DEBUG modem << BOARD init
    2020-08-13T10:17:48.273Z DEBUG modem << SENT: AT%XSYSTEMMODE=0,1,0,0
    2020-08-13T10:17:48.274Z DEBUG modem << SENT: AT%XMODEMTRACE=1,2
    2020-08-13T10:17:48.277Z DEBUG modem << SENT: AT+CEREG=5
    2020-08-13T10:17:48.279Z DEBUG modem << SENT: AT%XEPCO=0
    2020-08-13T10:17:48.285Z DEBUG modem << SENT: AT%XSYSTEMMODE=0,1,0,0
    2020-08-13T10:17:48.287Z DEBUG modem << SENT: AT+CFUN=1
    2020-08-13T10:19:43.510Z DEBUG modem << +CEREG: 2,"FFFE","FFFFFFFF",9,0,0,"11100000","11100000"
    2020-08-13T10:27:49.861Z DEBUG modem << SENT: AT+CFUN=4
    2020-08-13T10:27:49.872Z DEBUG modem << SENT: AT%XSYSTEMMODE=1,0,0,0
    2020-08-13T10:27:49.885Z DEBUG modem << SENT: AT+CFUN=1
    
    2020-08-13T10:41:09.102Z INFO Application data folder: C:\Users\Windows Utility\AppData\Roaming\nrfconnect\pc-nrfconnect-linkmonitor
    2020-08-13T10:41:09.137Z DEBUG App pc-nrfconnect-linkmonitor v1.1.4 official
    2020-08-13T10:41:09.137Z DEBUG App path: C:\Users\Windows Utility\.nrfconnect-apps\node_modules\pc-nrfconnect-linkmonitor
    2020-08-13T10:41:09.137Z DEBUG nRFConnect 3.4.2 is supported by the app (^3.2.0)
    2020-08-13T10:41:09.137Z DEBUG nRFConnect path: C:\Users\Windows Utility\AppData\Local\Programs\nrfconnect\resources\app.asar
    2020-08-13T10:41:09.138Z DEBUG HomeDir: C:\Users\Windows Utility
    2020-08-13T10:41:09.138Z DEBUG TmpDir: C:\Users\WINDOW~1\AppData\Local\Temp
    2020-08-13T10:41:11.376Z INFO Modem port is opened
    2020-08-13T10:41:11.384Z DEBUG modem >> AT+CFUN?
    2020-08-13T10:41:11.411Z DEBUG modem << SENT: AT+CFUN?
    2020-08-13T10:41:11.413Z DEBUG modem << +CFUN: 1
    2020-08-13T10:41:11.414Z DEBUG modem << OK
    2020-08-13T10:41:11.431Z DEBUG modem >> AT+CGSN=1
    2020-08-13T10:41:11.449Z DEBUG modem << SENT: AT+CGSN=1
    2020-08-13T10:41:11.451Z DEBUG modem << 
    2020-08-13T10:41:11.454Z DEBUG modem << +CGSN: "352656100385353"
    2020-08-13T10:41:11.458Z DEBUG modem << OK
    2020-08-13T10:41:11.467Z DEBUG modem >> AT+CGMI
    2020-08-13T10:41:11.484Z DEBUG modem << SENT: AT+CGMI
    2020-08-13T10:41:11.498Z DEBUG modem << Nordic Semiconductor ASA
    2020-08-13T10:41:11.503Z DEBUG modem << OK
    2020-08-13T10:41:11.509Z DEBUG modem >> AT+CGMM
    2020-08-13T10:41:11.531Z DEBUG modem << SENT: AT+CGMM
    2020-08-13T10:41:11.537Z DEBUG modem << nRF9160-SICA
    2020-08-13T10:41:11.542Z DEBUG modem << OK
    2020-08-13T10:41:11.551Z DEBUG modem >> AT+CGMR
    2020-08-13T10:41:11.566Z DEBUG modem << SENT: AT+CGMR
    2020-08-13T10:41:11.569Z DEBUG modem << mfw_nrf9160_1.2.0
    2020-08-13T10:41:11.572Z DEBUG modem << OK
    2020-08-13T10:41:11.580Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.2.0] SerNr: 352656100385353
    2020-08-13T10:41:11.587Z DEBUG modem >> AT+CEMODE?
    2020-08-13T10:41:11.613Z DEBUG modem << SENT: AT+CEMODE?
    2020-08-13T10:41:11.615Z DEBUG modem << +CEMODE: 2
    2020-08-13T10:41:11.616Z DEBUG modem << OK
    2020-08-13T10:41:11.628Z DEBUG modem >> AT%XCBAND=?
    2020-08-13T10:41:11.648Z DEBUG modem << SENT: AT%XCBAND=?
    2020-08-13T10:41:11.650Z DEBUG modem << 
    2020-08-13T10:41:11.652Z DEBUG modem << %XCBAND: (1,2,3,4,5,8,12,13,17,18,19,20,25,26,28,66)
    2020-08-13T10:41:11.654Z DEBUG modem << 
    2020-08-13T10:41:11.659Z DEBUG modem << OK
    2020-08-13T10:41:11.676Z DEBUG modem >> AT+CMEE?
    2020-08-13T10:41:11.693Z DEBUG modem << SENT: AT+CMEE?
    2020-08-13T10:41:11.698Z DEBUG modem << +CMEE: 1
    2020-08-13T10:41:11.699Z DEBUG modem << OK
    2020-08-13T10:41:11.702Z DEBUG modem >> AT+CNEC?
    2020-08-13T10:41:11.717Z DEBUG modem << SENT: AT+CNEC?
    2020-08-13T10:41:11.720Z DEBUG modem << 
    2020-08-13T10:41:11.721Z DEBUG modem << +CNEC: 24
    2020-08-13T10:41:11.724Z DEBUG modem << OK
    2020-08-13T10:41:11.732Z DEBUG modem >> AT+CGEREP?
    2020-08-13T10:41:11.750Z DEBUG modem << SENT: AT+CGEREP?
    2020-08-13T10:41:11.754Z DEBUG modem << +CGEREP: 1,0
    2020-08-13T10:41:11.761Z DEBUG modem << OK
    2020-08-13T10:41:11.777Z DEBUG modem >> AT+CIND=1,1,1
    2020-08-13T10:41:11.795Z DEBUG modem << SENT: AT+CIND=1,1,1
    2020-08-13T10:41:11.799Z DEBUG modem << OK
    2020-08-13T10:41:11.803Z DEBUG modem >> AT+CEREG=2
    2020-08-13T10:41:11.819Z DEBUG modem << SENT: AT+CEREG=2
    2020-08-13T10:41:11.820Z DEBUG modem << OK
    2020-08-13T10:41:11.835Z DEBUG modem >> AT+CEREG?
    2020-08-13T10:41:11.853Z DEBUG modem << SENT: AT+CEREG?
    2020-08-13T10:41:11.865Z DEBUG modem << +CEREG: 2,2,"FFFE","FFFFFFFF",7
    2020-08-13T10:41:11.866Z DEBUG modem << OK
    2020-08-13T10:41:11.873Z DEBUG modem >> AT%CESQ=1
    2020-08-13T10:41:11.893Z DEBUG modem << SENT: AT%CESQ=1
    2020-08-13T10:41:11.895Z DEBUG modem << OK
    2020-08-13T10:41:11.898Z DEBUG modem >> AT+CESQ
    2020-08-13T10:41:11.918Z DEBUG modem << SENT: AT+CESQ
    2020-08-13T10:41:11.922Z DEBUG modem << +CESQ: 99,99,255,255,255,255
    2020-08-13T10:41:11.925Z DEBUG modem << OK
    2020-08-13T10:41:11.937Z DEBUG modem >> AT%XSIM=1
    2020-08-13T10:41:11.960Z DEBUG modem << SENT: AT%XSIM=1
    2020-08-13T10:41:11.961Z DEBUG modem << OK
    2020-08-13T10:41:11.965Z DEBUG modem >> AT%XSIM?
    2020-08-13T10:41:11.983Z DEBUG modem << SENT: AT%XSIM?
    2020-08-13T10:41:11.987Z DEBUG modem << %XSIM: 1
    2020-08-13T10:41:11.988Z DEBUG modem << OK
    2020-08-13T10:41:12.003Z DEBUG modem >> AT+CPIN?
    2020-08-13T10:41:12.029Z DEBUG modem << SENT: AT+CPIN?
    2020-08-13T10:41:12.031Z DEBUG modem << +CPIN: READY
    2020-08-13T10:41:12.032Z DEBUG modem << OK
    2020-08-13T10:41:12.038Z DEBUG modem >> AT+CPINR="SIM PIN"
    2020-08-13T10:41:12.059Z DEBUG modem << SENT: AT+CPINR="SIM PIN"
    2020-08-13T10:41:12.064Z DEBUG modem << +CPINR: "SIM PIN",3
    2020-08-13T10:41:12.065Z DEBUG modem << OK
    2020-08-13T10:41:12.069Z DEBUG modem >> AT+CIMI
    2020-08-13T10:41:12.084Z DEBUG modem << SENT: AT+CIMI
    2020-08-13T10:41:12.087Z DEBUG modem << 901288002373469
    2020-08-13T10:41:12.088Z DEBUG modem << OK
    2020-08-13T10:41:12.090Z INFO IMSIdentity: 901288002373469
    2020-08-13T10:42:37.546Z DEBUG modem << %CESQ: 255,0,255,0
    2020-08-13T10:43:20.157Z DEBUG modem << %CESQ: 255,0,255,0
    2020-08-13T10:44:02.876Z DEBUG modem << %CESQ: 255,0,255,0
    2020-08-13T10:45:15.427Z DEBUG modem << %CESQ: 255,0,255,0
    2020-08-13T10:47:02.725Z DEBUG modem << %CESQ: 255,0,255,0
    2020-08-13T10:47:45.120Z DEBUG modem << %CESQ: 255,0,255,0
    2020-08-13T10:48:27.588Z DEBUG modem << %CESQ: 255,0,255,0
    2020-08-13T10:49:37.082Z DEBUG modem << %CESQ: 255,0,255,0
    
    trace-2020-08-13T10-16-47.816Z.bin

  • Thank you, we will take a look. 

    FYI, we do not recommend enabling DEEPSEARCH as the search takes 8 times longer, increases power consumption and should not be necessary in London. 

  • Hi again! So it looks like the device isn't able to find a cell at all. We've looked at all the logs without having anything conclusive to report.

    We're planning on doing some internal testing in London for this issue.

    Could you provide this geographical coordinates of the problematic stop you mentioned in your original post:

    "once we had -65 dBm near a building, but when we cross the corner it disconnected and never connected again in that spot, like the building absorbed all the signal from the cellular tower."

    As well as some of the other areas where you have tested the device with no luck.

    Edit: what's the reason you are focusing mainly on NB-IoT? If it's for power consumption reasons, you could try out our online power profiler for LTE.

    Let me know if you would like me to make this case private before you share any information. 

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